Happy New Year - 2023 Here We Come 🎉🥳🎉!

We hope everyone had a wonderful holiday season and a very Happy New Year.   We are done with our code freeze and now it's time for an update.  It's going to be an exciting year and we have lots of exciting developments.  Before we delve into the updates, there are a few announcements to make.

Shot Show is coming up next week and we hope to see you there.   Stop by to get some coreFFEINE, talk to our team, learn about new products and get some really cool patches.  We will be in the Caesar's Forum at booth #72627.

Our customer appreciation dinner is being held Thursday January 19th in Vegas between 7:00PM and 9:00PM.  There are a few spots open (but not many).   If you haven't RSVP'd, please click on the image below.  We hope to see you there.

Update Time

exciting! Subscriptions

Do you offer any memberships in your retail store? You can now set up subscription items in coreSTORE and sell them at the register.   Selling subscription items requires coreCLEAR, and the feature needs to be activated by our support team.  Please submit a support ticket if you would like this feature activated.

new feature Use Serial Number Cost

For serialized items, by default coreSTORE uses the actual cost of the individual serial number.  A new configuration option under Company Settings->Sales has been added to let you choose whether the cost should be pulled from the individual serial number or pulled based on average cost or standard cost depending on how you have the inventory costing set.

new feature Cancel Order Fulfillment Status

When managing fulfillment statuses, you can now choose to cancel an order when a specific status is assigned.

Check the Cancel Order box to cancel the order.

improvement Data Imports

All data imports have been improved to allow large data sets to be imported without needing to break apart the import into smaller files.   A progress bar has been added to show the status of the import.

improvement Buyer Assistant New Criteria

If you are not using the Buyer Assistant to better manage your inventory, we highly recommend using it. In this latest update, we added the ability to limit the criteria to show items that are currently in special orders.  If you are connected to any distributors, the Buyer Assistant will show what special orders need to be fulfilled along with the item availability in local inventory and distributor inventory.

improvement Buyer Assistant Show Last Year's Sales

In addition to Last Year to Date Sales the Buyer Assistant will now also display the total sales for last year for any item.  This will help plan out the year ahead better.

improvement Buyer Assistant Variations

Item variations will now show all the variations of an item (so will the Transfer Assistant, see below).

improvement Payment Portal Improvement

If you are a coreCLEAR customer, your customers can easily pay you online for layaways, open orders, and open invoices.   The Payment Portal can easily now be set up to use the merchant credentials from coreSTORE.  If you have multiple locations, the online payment will use the merchant credentials for each location.

new feature Open Special Order Report

Under Reports->Sales a new open special report has been added which will allow you to print the open special orders.

new feature Transfer Assistant

Similar to the Buyer Assistant module the Transfer Assistant module allows you to better manage your multi-location inventory, and help determine what items need to be transferred from your warehouse to your stores.  

Important The transfer assistant needs to be turned on by our support staff. If you would like to use the Transfer Assistant, please submit a request via our help desk - https://help.coreware.com.

new feature Fractional Quantities

A new Company Setting has been added to allow fractional quantities.  This is off by default, so if you need to use fractional quantities make sure to turn this setting on first.

new feature Force Login By Register

Currently, there is a Company Setting - "Require Employee Login Before Each Sale ", this forces the user to log in before each sale transaction, which is helpful if you have multiple users on the same register.   

We have now added a feature in the Locations screen that allows you to set that option by register.  This is helpful when you don't want all the registers to force a log in before each sale.

improvement Brand Management

In addition to tracking the manufacturer of a product, you can track the brand of a product.  Previously there was a constraint on the brands that required the brand to exist in the manufacturer table, this constraint has been removed.  You can also now merge brands (like you merge manufacturers).

coreFORCE & coreFIRE Related Changes:

new feature Item Variants integration with coreFORCE and coreFIRE

If you use item variants in coreSTORE (for tracking apparel or other variations), you can now transmit item variants to your website.   Item variants created in coreSTORE will properly be created in coreFORCE and coreFIRE so instead of individual products the user can quickly select the variation they want (for example showing a drop down for size and color).

new feature FFL Update

Updating an FFL in an order in coreFORCE/coreFIRE will be reflected in coreSTORE. 

Thanksgiving is Upon Us and We are Entering a Code Freeze

It's been a month since our last update but we have not been resting easy.  Our development team has been hard at work, mostly addressing bug fixes (a never-ending job), but we also have some great new features and improvements, so keep on reading.

Can you believe it's already Thanksgiving?  Our support staff will all be around this coming Black Friday as well as Cyber Monday.  We will of course have coverage of the busy weekend as well.  I will take this moment to wish everyone a very Happy Thanksgiving, and we are thankful to all of our customers and hope you have an incredibly busy weekend!  

announcement In just over a year, we have processed over 1 MILLION transactions on our coreCLEAR credit card Terminals.  That is a massive achievement, and we thank all of our customers for helping us achieve this milestone!


announcement Time for a Code Freeze

Simply put, a code freeze is a period of time in which developers stop releasing any changes. The site's code is truly “frozen” at that point in time, most often to prevent any issues during a busy time of the year (i.e. the holiday season). During this time we will keep coding, and any critical bug fixes will be addressed and released, but no new features or enhancements will be released till after the holiday season (beginning of January).

new feature Restrict Sales By IP Address

Similar to restricting the ability to clock in/clock out to your location, you can now also restrict sales transactions from being entered outside of your establishment.  You can also specify which employees are exempt from this policy.   To enable this option, go to Company->Locations, and you will see the checkbox to restrict sales.   To mark an employee 

To mark an employee as exempt from these restrictions simply edit their employee record and check the box that exempts them.

new feature Recurring Charges for Memberships and more 

If you are a coreCLEAR customer, you can set up recurring charges in coreSTORE.  These can be used for selling memberships, subscriptions, or other recurring charges.  If you are interested in using this feature, please submit a support request, and we will turn this feature on.   Keep in mind, at this point you can only sell recurring charge items at the register, they cannot be sold online.  If you are a coreFIRE customer, we plan on adding support for this in the near-ish future (after the holidays).

new feature coreILLA Workflows exciting! 

Are you using coreILLA?  If not, you should be because it offers an entire marketing platform for your store, and we keep enhancing the integration between coreSTORE and coreILLA.  You can now choose what workflow to assign to a customer when they purchase an item.   You can assign the workflow either on a category level or an individual item level.  Learn more about coreILLA by visiting www.coreilla.com.

new feature Quick Fulfillment

Quickly cycle through multiple orders and fulfill them by entering what is being shipped, shipping dimensions, and weight, print the label, go to the next order, and repeat.  All is done directly from the fulfillment screen without having to enter into each order.  Simply select multiple orders at once and click the Fulfill button at the top of the screen.  You can blaze through your orders.  We will definitely release a video on this feature soon.

new feature Reason Codes

Ok, so it's not so new, but we don't recall announcing this feature.  So hopefully, this is a good one.   Imagine you want to force a reason to be entered any time a price is changed on an item during the sale or a discount is applied.   This can easily be done by simply going to the Company Settings and clicking on the Rason Codes section.   You can specify when to prompt for a reason and also add any number of reason codes.

new feature Update Cost from Receiving

If you are not set to use Average Costing, you can now toggle an option to update the cost of an item when you update the cost on the purchase receiving screen.

new feature Gun Spot Orders

Orders from www.gunspot.com will now be imported into coreSTORE.

new feature Add multiple items to be repaired on a single work order exciting! 

You can now add multiple items to be repaired on a work order.

improvement Apply fees/taxes to subcategories

You can now apply special fees to the subcategories.

improvement Enhanced Item Information when Receiving Items

When receiving an item when you click the item name we have enhanced the information that is displayed.  In the receiving tab we added the PO# and Cost.

In the sales tab we now show historical sales by month.  This will help you determine how many to order.

improvement Reason an item is banned

We now clearly show if an item is banned from selling at a specific location.  Since item bans can be setup based on an item tag, category or individual item, having this tooltip is helpful to diagnose why an item can't be sold at a specific location.

improvement Multiple Price Rules for the Same Item

If multiple price rules apply to a line item in the sale, then the system will now choose the best price rather than defaulting to the first price rule that it finds.

improvement Enhanced BOGO (Buy One Get One) Support

You can now specify which items, item kits, categories, or tags qualify for a BOGO to be applied.  You can also specify what items, item kits, categories or tags are the reward for the BOGO.  A video on price rules will be coming soon!

improvement Custom Sales Report Enhancements

Fields are not listed in alphabetical order, and we have added the ability to produce a report that only shows serialized items or only shows non-serialized items.

improvement Edit Sale Restriction

When editing a sale, you can no longer add or remove line items.  This is important because having that ability was causing other problems.  We recommend entering a return and a new sale transaction if items need to be added or removed from a completed sale transaction.

improvement Payment Fees Enhancement

Payment Fees that are set up in coreSTORE will now also apply to online payments that are being made using the coreSTORE payment portal.  The coreSTORE payment portal is available for all of our coreCLEAR customers, it allows your customers to make payments on orders, layaways, and invoices online.

new feature Manage 3310 Alerts Screen exciting! 

We added a screen that will allow you see all the 3310 alerts including the ones that were dismissed (deleted, but they are not really deleted).

improvement Updated NICS Plug-In - important 

If you are using our NICS Plug-In, PLEASE make sure to install the latest version of the extension.  Follow the directions in this article:


We have corrected several issues and made some minor enhancements.

improvement Expired NICS Verification

When attempting to access Section D, the system will now verify that the NICS check was done within 30 days.  If the date is older than 30 days, access to Section D will be prevented and a message is displayed:

"Your NICS verification has expired. Please fill out a new Form 4473" 

The 4473 will then be invalidated.

improvement Moving Bound Book Records

You can now move deleted bound book records to another book. 

Miss us? - Come Catch Up on Exciting coreFORCE Updates!

To many, it might not mean much.


To us, it means more than you know.

Thank you for your service.

coreFORCE new features exciting!


Okay, we know we've been a bit MIA on the coreFORCE updates; MIA, but not AWOL. Our team has been hard at work the last few months to bring you HUGE system performance improvements, feature requests, and all sorts of other goodies (just in time for Halloween 🎃 and the holiday season).

To begin, I think it is worth mentioning that while we were experiencing some server issues a few weeks ago, we dug down and used this as an opportunity to do some key enhancements to improve things such as backend maintenance speeds, overall system stability, and laying the groundwork for future exciting updates. We are confident that we came out of the other side of this stronger and more resilient than ever.


We cannot express how much we appreciate every single one of you. We know that our success is completely dependent on YOUR success and we sincerely want you to succeed and use our software to help you crush your goals. 

To help you with these goals, it is important that we update you on some of the things we've been doing so you have as many tools to succeed as possible. After all, it's difficult to use tools 🔨  when you don't even know they exist!

Soooo What's New? new features 



important announcement

As a data aggregator, and not a distributor, we have decided to primarily update MAP prices from distributors that we trust in a ranked order. As we have reviewed MAP, we have determined that MAP prices are a mess because of dirty data from only a few of the distributors. 

After some careful investigation by our team, we have determined which distributors appear to be the best and most consistent sources of keeping MAP up to date. These distributors will have precedence over others where there are conflicts. We will still use MAP pricing from a distributor if the distributor is the only one to carry that product.

A major caveat of this, is that we will be much more reliant on distributors to fix MAP prices when the prices are incorrect. However, Manufacturer MAP uploads and Client changes to MAP now "stick" for 6 months before being overwritten by distributor MAP prices. This should give the distributors time to properly update those. Formerly, updates to MAP were relatively permanent until they were updated again. 

As a dealer, you are ultimately responsible for staying up to date on all MAP policies. There are things you can do to work around the MAP price being wrong, thereby preventing yourself from being placed on a do not sell list. Some options include setting different MAP policies in the manufacturer record, setting a minimum sale price on the products in question, or marking the manufacturer record as "Cannot Sell" (hides the product and removes the product from the site map until the corrections have been made).

If you have any questions, please feel free to submit a ticket at help.coreware.com.

exciting! new feature Add Multiple of the Same Product with DIFFERENT addons!

This is an exciting release that has been requested by several of our dealers!

When orders come in for the same product with different addons, these will be split up as different line items in the orders dashboard with the addons listed directly below the item description.

Note that enabling this feature WILL require changes by Coreware staff to your template. If this is a feature you would like to enable, please let us know with a ticket at help.coreware.com.

improvement Reordering products (Buy Now from customer's Order History Page) now works with all Product Addons. 

improvement Extra Data Added to Orders Income Report: 

Example Demo Store Test Data

new feature FFL's can now receive a separate email (instead of a copy of the confirmation email) when orders are placed to be picked up at their store  

The default functionality is that the FFL will not receive an email. There has always been a way to send a copy of the confirmation email. The benefit of this email, instead, is that it does not need to include the price that you sold it for.

To create this email, you will need to create an email (Contacts > Email > Emails) with the code "RETAIL_STORE_ORDER_CONFIRMATION_FOR_FFL"

new feature Restrict Shipping Charge to Postal Codes  

You can now restrict your shipping charges by postal codes.

To do this, you will still select "United States" and then the corresponding postal code(s) that this shipping charge will be for. 

In the following example, these are all Colorado postal codes. If I were to add another line that said "United States" and then had "Colorado" selected for the state with NO postal codes on that line, this shipping charge would still apply to all of Colorado as this would override the specified postal codes:

New Shipping Dialogue new feature 

There is now a gear icon to the right of the "Create Shipment" button where all of the options for creating shipments have been condensed into a single dialogue box. You can choose to automatically open this dialogue whenever you are creating a shipment if you would like to. 

new feature Contact Identifiers can now include an image of the ID 

With this, you can make it easier to users to upload their military IDs, Driver's License, etc. directly via their My Account pages. Need to check their ID for validity? Simply go to the contact record (Contacts > Contacts), go to the details tab, and scroll to the bottom where you can see all of the custom contact identifiers. 

These images are not being sent to coreSTORE via our contact identifier integration at this point in time.

But really, you can upload any image (or gif if you feel inclined). That part isn't a joke 😉.

Gunbroker Product Listing now has a button to show past Gunbroker orders for that product NEW FEATURE 

This was requested by several Gunbroker users. This should help you see at a glance some of your more popular Gunbroker sellers and also help you manage what products are going where.

Product that are tagged as "Make Offer" can now have an auto accept and auto reject price improvement 

First, you will need to create the product tag if you have not already. There is a preset value for this, to make things easier:

Curio & Relic (C&R) License is now supported new feature 

Extra Information - https://www.atf.gov/firearms/curios-relics

Quick Summary

Having this license will mean that the customer can have C&R products shipped directly to their house instead of to an FFL. 

Setting it Up

1) In order to properly categorize and list these products, you will want to create a product category to place these items in. It may be good to add a detailed description to the product category so that customers will know that there are restrictions on these items.

2) You will also need to create a Custom Field for the license expiration date for customers with this license and create a contact category for these customers (contacts > settings > categories). You will need to add the date to the customer's contact record after verifying their license and tag the customer with the contact category.

3) Finally, and perhaps most importantly, you will need to create a product tag with the code "CR_REQUIRED." This product tag works exactly like FFL_REQUIRED. Typically, C&R products would have both of these product tags.

Detailed Overview and Summary

In order for a user to purchase C&R product without needing to send them to an FFL dealer, they need to have a valid C&R License on file. The dealer indicates this by putting the user into a Contact Category with code "CR_LICENSE_ON_FILE" AND setting a Contact Custom field with code CR_LICENSE_ON_FILE_EXPIRATION_DATE to a date in the future. If NO date is set, or the date is prior to today or the user does not have the contact category on their contact, they will have to choose an FFL.

If they meet ALL those conditions, it means they have a valid C&R License on file and if their cart ONLY has C&R products, NO class 3 or FFL required products, they have have the order shipped to their house 

Product Category

You will likely want to add this product category to the "Firearms" department.

Custom Field

Contact Category

Setting the Data for the Contact

You will set the expiration date custom field in the contact record under the "Custom" tab. 

If you're still reading this, I would say that makes you a detailed individual and we want YOUR detailed feedback!

Did you know that coreFORCE has its own forum for Feature Requests at help.coreware.com? Simply follow this link to let us know about any improvements to the system that would make this platform even better!

We will generally give more weight to feature requests that have a lot of interaction and interest from other dealers, so if you see something you agree with, make sure you are "liking" it and adding a comment about how that feature request would help you operate your business more effectively.

Change Can Be Good - We Promise!

New Help Desk and Chat Tools

Carrie Despaux walks you through our new help desk system which we are very excited about, and hopefully, you are too.  Make sure to subscribe to our Youtube Channel, we are going to be publishing more videos in this last quarter of the year.


Yes I am shouting because that might be what you are doing, but PLEASE do not panic, all the menus are still there.  As you may have seen there is a nice tour that shows you how to navigate around.   Not much has changed but it was time to put things in a more logical order and quite frankly the accordion-style menus were a bit of a  pain, It was time to rip that band-aid off!

Store Config is No Longer Store Config!

Take a deep breath - it's now called SETTINGS.  And yes it's more streamlined and looks FANTASTIC.  At least we think it does but I'm pretty sure you will too.

Guided Tours - Help When You Need It

We only have two so far, but we plan on many more over the next few months, so keep an eye out for the big question mark, and don't be afraid to click it!

Leave Feedback

Ideas, New Feature Requests? Leave us feedback or vote on existing requests.  This is where some great ideas originate and the more votes that an idea has the more attention we will give it.

Sale Screen

Fulfill the entire order with one click
If you enter special orders then this might be a good time saver for you! We have now made the column header Qty To Fulfill clickable.  So when you are fulfilling an order which has many line items, you can click the magic link and it will default all the quantities to fulfill to the quantity that was ordered.  Very convenient!

Edit Sales
When editing a sales transaction you can now change the salesperson.

Require Login Option By Register
You can now set each register to require login after every sale.  This is useful if you want only specific registers to require login after each sale.  Visit the Locations screen to see this new setting:

Button Font Size
You can now change the font size of the text that shows up on the Sale Screen buttons (referred to as our grid). Visit the Settings screen under Company  and click the Grid Options.  You can modify several options when it comes to the buttons on the sales screen.

Company & Locations

Taxes & Fees

Set up location-specific taxes, or create special fees and/or taxes based on either the category of an item or an item tag.  In the screenshot below we demonstrate how to set up an automatic background check fee, anytime someone purchases an item from the Firearms category.  Click the screenshot below to see an expanded view, good for us old folks that are fighting the need for reading glasses.


Price Rule Enhancements
You can now specify the number of days between uses of a coupon.  For example, if you wanted to limit the use of a coupon to each customer to every 30 days.  

Location Totals
When looking at an item the locations tab will now show total stats for all locations combined.

Category Screen Enhancement
We now show you the number of items under each category.  This is helpful to see, so you can easily manage your categories.

Work Orders

Work Order Notes
You can now enter Notes on the Work Order and separate notes on the item that is being Repaired.


Work Order Technician Report
We added a new reporting section for our work order module and the first report added to that section is the Work Order Technician Report.  Make sure to scroll all the way down to see this new report section, it's WAY BELOW!  More work order reports will follow.

Search by Serial Number
You can now search for work orders based on the serial number.  This is convenient if you have a repair item that you are not sure which work order it belongs to (work order tag fell off).

Purchasing & Receiving

You can now enter a discount on purchase orders and/or receiving transactions.  Discount all line items by a % or discount the entire transaction by a whole amount.

Bound Book & 4473

Bound Book Report Enhancement
You can now choose to print the oldest record first or the oldest record last in the bound book report.

Bound Book Serial Count Enhancement
Added additional columns to the serial count screen to show the caliber, model and manufacturer to more easily identify the serial numbers being counted. Also added these columns to the Not Counted screen.

Destroyed Firearms
Added the ability to mark a firearm as destroyed.

August 31st Update - Get Ready to Scroll!

Good morning everyone, yes the update has finally arrived.  Be on the lookout for new video tips.  If you haven't subscribed to our YouTube channel make sure to click the link below so you can be notified when we publish a new video.

🎉🥂🎉Chat is Back 🎉🥂🎉

exciting! Chat support is back up and running.  We are switching to a new help desk system which will provide you with a better and more unified customer experience. 

Sales Screen

improvement Search the suspended sale screen using custom field values.

new feature Hide tags from the grid of buttons just like you can hide categories from the button grid on the sales screen.

improvement A customer's middle name can now be used when searching for customers.

new feature A category can be flagged to require a waiver If you are using coreFORCE or Smart Waiver. If the customer doesn't have a waiver on file or they have an expired waiver the item belonging to that category cannot be sold when this box is checked (checkbox is in the category screen).

new feature If a customer has an FFL we clearly show it.  Green background means the FFL has not expired, Red means it's expired.

new feature LETS PARTY!!!!!!  You can now track multiple contacts, this is useful for a range or gym that wants to track who is in the facility.   To enable party mode make sure you check the Enable Party Support option in the Store Configuration:

Once Set during a sale transaction you will now see a new Party button on the sales screen.

Once you click the Party button to start the party, you can then click the Member button to add new members to the party.

Click the Party button to view the members of the party.


improvement coreSTORE has some items that are set up which are called System Items.  This includes Fees and Gift Cards.   Previously these items were hidden and could not be changed.   With this update, the user can now edit system item information.  The user is prevented from deleting the item or changing the product id, but other information can be changed such as the description.


new feature You can now edit cost and price information for an individual serial number in the Item Serial Number screen.  Any information updated will also be reflected in the bound book.

improvement  Location category taxes have been enhanced to support specific tags.  Click the screen below to see a sample setup of fees/taxes.  The first one shows how to assess an extra fee for any ammo that has a tag of 9mm.

Purchasing & Receiving

new feature New purchasing dashboard for better management of purchase orders, receiving, transfers and returns.  The new dashboard provides the user with a front screen to see all open transactions and quickly add a new transaction.  A new help guide will walk users through the new screen and highlight the new features.

new feature Enter your own Purchase Order Number.   By default purchase order numbers are assigned by the system, in this update the user is able to enter their own purchase order numbers.   To enable this option in Store Config check the option Use Purchase Order.  You can optionally require a purchase order number.

new feature When entering a purchase order you can click the On Order quantity field to see which other purchase orders have this item.

new feature During the receiving process you can now optionally display a serial number audit number.  This number is generated by taking the numeric values of all serial numbers on the line item and adding them up (the non-numeric part of the serial number is stripped out).

In the example below, 2 serial numbers are being received.  The first one is translated to 10000 (the A's become 0, leading 0 is dropped) and the second serial number is translated to 20000.  This adds up to 30000.   

The benefit of using a serial audit is to provide a mechanism for a second individual to verify that all serial numbers were scanned and no mistakes were made.  It adds a step, but at the same time helps ensure accuracy.

Bound Book & 4473

new feature New 4473 Kiosk.  The new 4473 Kiosk will provide your customers with a more pleasant experience.  Instead of one big form, the new kiosk splits the form into more manageable steps and will stop the user from moving to the next step if they forgot to fill in any information.  

important To enable the new 4473 kiosk you must change the configuration option in Store Config (you can also change it in the locations screen and only activate it at certain locations).

new feature Added Spanish support in the new 4473 kiosk.

new feature Extended Search in 4473 Screen.  The new extended search screen allows you to search for 4473's by any combination of fields.

new feature Serial number count can be done for all bound books at once.

new feature New location-based configuration option to force sales of firearms only to an FFL.  This is beneficial for wholesalers who want to sell only to customers that have an FFL.

new feature Added ability to include corrections on the bound book report

new feature New kiosk screen is out of beta 🎉🎉🎉

improvement Bound Book System Types

Added system types to prevent users from mistakenly deleting a required inventory type.

new feature The Bound Book report allows to print all bound books together.

new feature Added the ability to select columns and sort by any column on the 4473 screen.

new feature Added a new employee security option to allow setting up a manager user who can override the warning that a 4473 must be completed for the sale. 

This new option will prevent an employee from completing a sale that requires a 4473 unless they have the security option to override this option.

If this option is set to false AND the configuration option: Override 4473 Warning During A Sale is false then:

The warning dialog will only have an OK button and the user will not be allowed to complete the sale prior to filling out a 4473.

new feature We added another employee security option to prevent them from downloading 4473's.

new feature 4473 screen Improved menu:


new feature Integration into www.gunstores.com.  More information coming soon.


improvement Improved Category Synchronization.

improvement The event schedule screen will default to the current location (coreFORCE only).

improvement Improvement with online payment integration to coreFORCE.

Bored with nothing to do?  Watch our video on the latest ATF regulations, we promise it's RIVETING!

Grab Some CoreFFEINE and Enjoy Our Update

This update is a beast with tons of new features, new integrations, and lots of improvements. 

Make sure you click the Read More button below to learn all about the updates and make sure you subscribe to our YouTube channel so you can be notified every time we publish a new video.

Click here to subscribe to our Youtube Channel

coreFIRE Release - Time for Some New Gear!

We are releasing coreFIRE in response to our customers asking for a simplified and integrated eCommerce platform.  

Learn more by vising the coreFIRE Site:


coreILLA V2 Integration

We are so excited about our release of coreILLA Version 2.0 which introduces an entire marketing platform for your business.  Be on the lookout for an upcoming webinar to learn how coreILLA can TRULY help you grow your business.  Take control of your own marketing with coreILLA.    You can learn more by visiting:


In the meantime, take a look at our video on Smart Tags and our integration video.

Integrating coreILLA into coreSTORE:

Sale Screen

new feature Split Items by Line - watch the video.

improvement You can now edit the allocated quantity directly on the sales screen.

new feature Added a new security option to prevent an employee from being able to change their register.

new feature Split Items by Line

There are times when you scan items that you would rather keep the item on separate lines.  Watch this video to learn more:

Fulfillment Status Codes and Work Orders

Learn how we expanded the Status Codes features for both sales orders and work orders.


new feature Added an allocation history screen which will show when items were allocated to order and which employee performed the allocation.  This button is available directly on the fulfillment screen.


improvement Added Item Type to the Column Selector on the Items screen.

improvement Improvements to the Item Serial Number Tab.  You are now able to update the price and cost of a serialized ite.


new feature Flat fees and taxes by location.  There is a new tab in the locations screen that allows the user to define additional taxes and/or fees that should be applied to a sale.   Be on the lookout for a video that explains how this works. 

new feature You can now clone a location and it will copy all the settings.

Work Orders

exciting! You can now create custom email notifications (and text notifications) for any status.

Warehouse Module

improvement Receiving module has been enhanced to support receiving serialized items, receiving against a specific purchase order, and running multiple handhelds all working on the same receiving transaction.


improvement You can now sort a report by any column.  Simply click on the column name and the report will be sorted by that column.

new feature Added a new report: Inventory Detail by Category under the inventory reports section. 

new feature Added a new report: Payment by Day Report

Buyer Assistant 

improvement Added the ability to filter by Brand.

Waivers - Smart Waiver Integration

Bound Book & 4473

new feature Added required fields to the bound book: Privately Made Firearm and Country of Manufacture (if imported).

new feature Add a direct link from Bound Book to Sales.  This works even before the serial number is fully disposed.  Simply add the Dispose Invoice field to the bound book screen.

improvement Default bound book will now be stored by the user, so when one user switches their bound book, it won't automatically switch for all users.

improvement When selecting multiple records on the 4473 you can now download them and save them to local storage.

improvement Added a new security setting under Bound Book called Download 4473's which will default to False.  This will ensure that only employees with the correct security setting can download a 4473.

improvement Added the ability to hide phone number and email from the 4473 kiosk.

improvement Added support for Trade Name when pulling in FFL information.


improvement Integration improvements with coreFORCE.  Watch the video to learn more.

coreSTORE Update


A month since the last update and we have been BUSY!   Over 80 tasks ranging in effort, the Coreware team has been hard at work, we hope you enjoy this latest update.  

Less words and more videos will be the goal of this post.  Make sure to click READ MORE there are a lot of updates, new features, enhancements and bug fixes.  

I hope everyone has a wonderful weekend.

Sale Order Processing

new feature You can now fulfill part of an order and leave it open to fulfill the rest at a later date.  To learn more watch the video.

new feature exciting! There are several new features when it comes to order fulfillment, including the ability to allocate inventory to orders.  I'll be making some more videos this coming week, so PLEASE subscribe to our channel.

Click Right Here to Subscribe Now

new feature There is a new store configuration option available that allows you to default Easypost to default to signature or adult signature.

new feature If you have multiple locations you can now transfer orders between locations.

Inventory Improvements

new feature Quickly set your Reorder points and Replenishment Points (mins and maxes) for all locations.

Shipping History

When pulling up a sales order on the sales screen you can now see the full shipment history of an order.  

Customer New Features

new feature A new security option added under the customer section that lets you specify whether the employee can change a customer's price tier.

new feature Added the ability to flag a customer as do not serve.  Watch the video for more information and please subscribe to our Youtube Channel.

new feature Customer and Sale Order Tags. Watch the video to learn how to setup these tags.

Bound Book & 4473

new feature exciting! You can now search for an FFL by Name and Zip Code or just Zip Code.  This is a fantastic feature.  You will see a new button Search for FFL on various screens.

new feature exciting! We have added several features to simplify, streamline and improve the process of selling firearms.  if you own a gun store PLEASE watch this video and PLEASE let us know if you need help switching to our new interface.

new feature You can now process multiple sales orders into a single 4473.  Another good video to watch.

new feature Prevent a Sale from being completed without a 4473. Watch the video to learn more.

new feature Lets spice up that 4473 kiosk.  Watch this video to learn how to customize the 4473 kiosk.

new feature Under Bound Book reports we added a new 4473 report.

new feature You can now transfer Firearm transfers to a different location.   This is done in the firearm transfer screen.  You can transfer multiple transfers at once.

new feature You can setup different waiting periods by location and by firearm type.


announcement We haven't forgotten, but boy do we have a lot to catch up on!  

With so much to catch up on, we'll probably break things up a bit over the next few weeks. Some of these features, you may already be aware of, others might be new to you but are worth looking into. Now grab yourself a cup of coreFFEINE and enjoy the updates. 

Today's Emphasis: EVENTS 📋 (with a few other goodies 🍭  )

new feature exciting! Event Attendance Status & Pass/Fail 

This is a VERY exciting feature as it has been requested for a long time by many of our customers who run classes.

You can get to this page by going to Events & Facilities > Events > Attendee Status. This page gives you several different pieces of functionality in one:

  • You now have the ability to mark different attendance statuses for class registrants. You can make your own Event Attendance Statuses, but examples might be "Did Not Attend," "Did Not Successfully Complete," or "Successfully Completed." 
  • Additionally, you can utilize this page as a check-in page where instructors can check in students either as they arrive or as the class is beginning with a single click in the box next to their name.
  • There is also a link to the order record in which they purchased the class online. If it is blank, this may indicate that the order was paid for in coreSTORE or the registrant was manually added by a staff member (perhaps for family or another staff member). 
  • Last, this page has a spot where instructors can write down evaluation notes.

You can set up the different Attendance Statuses by going to Events & Facilities > Events > Attendance Statuses

Here, you can create as many or as few statuses as you like.

Attendance Statuses can be tied to certifications... Which brings us to our NEXT new feature!

new feature exciting! Certifications

You can set up your Certification Types by going to Events & Facilities > Events > Certification Types. Certifications can be tied to attendance statuses, or they can also be set manually.

You can also choose whether your certifications expire or not and what classes are required by a user to automatically complete the certification. 

You can see a full list of who has what certifications by going to Contacts > Contact Certifications

If you click on a record, you can see the date issued, the expiration date, and any other notes that you may want to add.

Customers will be able to see their certifications and when they expire (if they expire) by going to "My Account".

Users, after obtaining a certificate, will also be able to print certificates of attendance or achievement from their "My Account" page if you give them one.

You can make a particular class require a certification by going to Events & Facilities > Events > Event Types. From here, at the bottom of a selected event type record, you can select which certification(s) are required in order to take a particular class:

PLEASE NOTE: By default, customers will still be able to register for classes that they do not have the certification for. In this case, a warning will pop up to the customer letting them know what certification they will need before they can attend that class. It is important to still allow the customer to register for the class in cases where they are signing up for a series of classes all at once. If a later level class fills up quickly, you don't want them to have to wait several months between taking classes. 

If you need to check this prior to the class, you can run an "Uncertified Registrants Report" by going to Events & Facilities > Events > Uncertified Registrants Report.

You can also run a Certification Expiration Report by going to Events & Facilities > Events > Certification Expiration Report.

new feature Form that registers someone for an Event

Creating a form that registers someone for an event assumes that the event will not require payment. 

A form could be created to sign someone up for an event, paid or unpaid, but they will be registered without payment. If you have a paid event, the customer will need to pay via coreSTORE at the time of the event. If you go this route, it would be best to have no pre-paid options  available so that, to avoid confusion, every customer who shows up to the event will be unpaid and require payment. 

This is useful if you need to have someone fill out a waiver at the time of signing up for the event (Think along the lines of free events such as a 5k run or a firearm assembly class). 

If you have need of this functionality, we can assist you in creating this form. 


improvement Re-signing up for Old Memberships

We found that if someone re-signed up for an old membership, rather than starting a new membership of the same type, it was advancing their old expiration date.

We made an enhancement so that if someone's old membership has been inactive or expired for a longer period of time, when they sign up for a new membership, it will simply create a new contact subscription record.

improvement Subscription Report Enhancements

To the subscription report, we now added phone number as a column, whether their associated recurring payment record "Requires Attention" (meaning payment failed and needs to be corrected), and the contact ID is now clickable.

new feature Auto-Generated Membership Numbers

Membership numbers in coreFORCE have previously been able to be stored as Contact Identifiers. You now have the ability to create a Contact Identifier that will auto-generate a number. If you choose to auto-generate, then every contact will have a value for this contact identifier. This will not overwrite membership numbers that were already input and admin users can ALWAYS edit these. 

improvement Create Events Page

Event Name is Now Auto-filled when the Event Type is selected. This can still be manually edited from this point if needed. 

Price Per Person is now Auto-filled when the Event Type is selected IF a default price is set directly in the Event Type Record.

This has an added benefit of auto-checking "Enable Shopping Cart Checkout" which will save you a click if you are making lots of events. 

new feature Ability to Combine Classes

If you have multiple classes that all use the same room at the same time, you can put a total amount of attendees on all the classes together. For example, if you can't allow 40 people to take each class because the room only supports 40 people total. This is important if you'd like to allow 1 class to have more registrants than another, especially if one class isn't filling up as much as others. 

To utilize this page, Go to Events & Facilities > Events > Combine Events. Using the dropdown, select the events you would like to combine and enter how many total attendees should be allowed for all of these events combined. 

We have so much more to share but this ends this week's update. 


Tuesday is Update Day!

announcement Good morning everyone!  We are back to our Tuesday update cycle (typically every other Tuesday).   We have an exciting update and I made a couple of video tutorials that hopefully you will find useful.  Please subscribe to our Youtube channel by clicking here and then make sure to click on the Subscribe button.

Sales Screen Interface Update exciting! 

It's an updated interface and we think you will love it.  Watch the video to learn more.

Payment Portal new feature 

Most of our customers now use the coreCLEAR gateway.  I bet many of you didn't know we have a payment portal that allows your customers to make payments online for:

  • Layaways
  • Special Orders
  • Layaways

Your customers can also view all their order history online.

We have added another cool feature.  We now print a payment link directly on the receipt, along with a QR code, that your customers can easily scan to make an online payment!

Time Clock Restriction improvement 

You can now enter multiple IP Addresses when restricting the IP address.  Restricting the IP address will help prevent employees from logging in outside of the store.   This restriction can now be limited to only time clock employees.  This option can be found in the Locations screen.

Print Labels Directly from Receiving Screen new feature 

You can now print pricing labels directly from the receiving screen, as you enter items.

Sales Order Processing new feature 

If you have sales orders that involve multiple items and you fulfill these orders as inventory arrives, we have made it easier to track all of that.  Watch this video to learn more about it.

Price Rules for Multiple Locations improvement 

Easily specify whether a price rule applies to a single or multiple locations, no need to setup separate price rules for each location.

Loyalty Points improvement 

When selecting a customer the system will immediately show a dialog box alerting the user that this customer has loyalty points available.

Default Font Color & Button Color for the Button Grid new feature 

If you use the button on the sales screen, you may already know that you can change the background color for each category, but we have now added the option to have a default color, so you don't have to setup each category.  We also added a default font color for the text on the buttons.

Employee Import new feature 

Added an option to import employees from a spreadsheet.

Serial Number Enhancement improvement 

Serial Number Tab Now Shows the Corresponding Sale Id.   You can also click on the sale id to view the receipt.

Not All Ideas are Good Ideas fix 

We thought combining the Add/Remove Cash into one menu option was a good one, but apparently we were wrong and we don't mind admitting when we are wrong.  So...it's back. The two menu options are no longer one!

Bound Book & 4473 Changes improvement 

Show Warning When trying to Complete a Sale that Has No 4473

You will now see a warning if a 4473 has not been completed. If you are not using the coreSTORE 4473 functionality you can hide this message by checking the Store Config option - 

Expired FFL's
Expired FFL's can now be entered.  The system will simply warn the user that the FFL has expired.

Send SMS from 4473 Screen

You can send a text (sms) message to your customer directly from the 4473 management screen.

4473 Change Management Support

  • Any section that has been completed and then edited later will create a new "version" of that 4473.
  • The version is indicated by the PDF button's label ("PDFv2", "PDFv3", etc.)    
  • When you click the PDF button, you will get a "merged" PDF, with the versions stacked on top of each other (v1 on top, the latest version at the bottom).
  • The merged PDF will show its version number in the upper-right corner of the 4473 as "Version #__" in red, and every change that was made to that version compared with the previous version will be dated and initialed in red over the area changed.    
  • If a version is responsible for generating a 3310, that 3310 will be in the stack of merged PDFs, directly behind the 4473 version responsible.

Updated 4473 Form    

  • The latest Form 4473 from the ATF (May 2020) is now in use.    -
  • The field area for Question 10 (Address/City/State/Zip/County) has had its font size reduced and field area enlarged to help prevent cutoff of long addresses. (Note that this line does not wrap, as space has also been made for a second address that will show under the first one once support for a second address -- used by a member of the Armed Forces on active duty where the duty station is different from their state of residence -- has been added to Section B).    
  • The field area for Question 11 (Place of Birth) has also had its font size reduced and field area enlarged, and it was also set to wrap to help prevent cutoff of long birth country names (like "PEOPLE'S REPUBLIC OF CHINA" or "FEDERATED STATES OF MICRONESIA")
  • Automatic Upload: If the 4473 is in a "complete" state (e.g. Section E is signed) when a Section is submitted, the 4473 is automatically uploaded to our offsite backup in an unchangeable state, and is made available for download and sync via the coreFFL Sync application.

Where is the chat support button? 😨


We have some other news too so keep on reading, it's another update and lots of goodies in this one.  A lot of it I covered in our latest coreCAST!  Make sure to subscribe to our Youtube channel and just click below to watch the video (there is a BIG REVEAL in this video):

new feature exciting! New Interface Updates

It's better, it's faster, it's more pleasing on the eye and just more appealing.  Just watch our coreCAST above to learn more about it.  Try it, we think you will like it!

new feature Historical Valuation Report

The historical valuation report can be found under Reports->Inventory Reports.  This report allows you to print a valuation report for a previous date in time.

new feature Hide System Suspended Types

You can now hide any of the built in suspended types (if your business doesn't use them might as well hide them.  Just visit the Store Config and go to the Suspended Sales section.  You will see a new checkbox that allows you to hide anh of the built in suspended types.

new feature Employee Sales Report

If you are using coreSTORE to track employee time this report may be a good one to look at, it will analyze your total sales by employee and also display the average $ sold per work hour.  Try it you may gain some insight.  The report is right under Reports-> Employees.

improvement Select All Checkbox on Reports

The Select All checkbox now acts as a toggle to quickly select or unselect all options in a report.  Seems minor, but will 100% save some headaches.

improvement Hide Delete Button From Voided Sales

Duh...obviously if a sale is already voided, you cannot void it again...

new feature Easy way to handle Cash Payments

Click the cash payment type and you will be presented with this quick cash entry screen.  Just enter the bills and coins you received from the customer.

improvement Bound Book Filter on Used Only

improvement Export the Bound Book Table

You can now export the table results to Excel (you already can export the entire bound book, but this is a helpful feature if you just want to export the data on the screen with only the columns that are shown on the screen.

bug fixes And as always various bug fixes.

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