Quick Updates and Giveaway Winner!

We'll keep this week's updates short and quick!

We've been working hard on some of our exciting new updates! 

new Knowledge Base Articles In the meantime, we thought it would be good to draw your attention to some of our newer Knowledge Base Articles!  

If you have any questions about any of these or would like to see some additional information covered in any of these, please submit a ticket to our Help Desk at Help.Coreware.com


Wait, what about our favorite podcast update?

new videoIn honor of our next coreCAST we decided to publish a teaser which gave someone a chance to win a $600+ computer!  If you are not subscribed to our YouTube channel, you are truly missing out on some great entertainment (ok "great" might be stretching it) and some pretty darn good giveaways.

Congrats to Chris Rafrom Winchester Gallery in Fort Worth Texas for winning this AMAZING new HP Chromebase!  It's a nearly perfect 4473 Kiosk!


improvement Promotion Use Report Update

This report now has a CSV export option.



improvement Product CSV Export

This export now has the image_url as a column in this export.



improvements Performance Enhancements

  • Ammoseek Feed Improvements
  • Improved Error Messaging
  • XML sitemap update





bug fixes Bug Fixes

  • Fixed an issue with discount prices
  • Fixed an issue with null values.
  • Fixed Issues with invalid payment methods
  • Dealt with a memory issue with products

Gotta Love the Weekend!

exciting! We have some great new enhancements to share this week as well as some HUGE updates right around the corner to push us into Fall (stay tuned for those).

Did you know? In the meantime, did you know we have a YouTube channel where we upload tons of different videos? Including, of course, everyone's favorite new video podcast coreCAST! Make sure to subscribe as we would love to be able to livestream to you from SHOT Show this year!

new videoIn this week's episode of coreCAST we try not to poke too much fun at Mr. Bezos and fail horribly in our attempt, we double down on our love for all things Elon Musk, we discuss Apple's play on privacy, and we give you a few great nuggets from coreSTORE and coreFORCE! 

Check it out and SUBSCRIBE!



new video Touchpoints

If you watched the coreCAST episode, there was mention of touchpoints. We went ahead and made a video to show you all about them! 

Check out the video here!

and remember to subscribe for more videos like this... 😁 


new feature exciting! "Add New" option

Okay, this one has actually been out for a few weeks and it somehow slipped through the cracks as far as announcements are concerned...

This is a HUGE update for productivity. Gone are the days of forgetting to add something before you need to select it from a list. You now have an option from almost all dropdowns in the system to "Add New". This will open another tab where you can add the forgotten record. Upon saving it should select it from the dropdown for you so you can continue on with your work unimpeded.




exciting! important improvement Improvements to the Sitemap 

The sitemap will now list products in order of search relevance with in-stock products first, so Google should be much more likely to crawl more important products.



exciting! improvement SEO Updates

You can now set link names and set unused manufacturers as inactive. Both of these options have huge SEO benefits.

This article details how and why this is helpful and how to set it up!

Maintenance tasks for Search Engine Optimization (SEO)



improvement Substitutions

There is now a payment_table substitution that can be used in the receipt to show all the payment methods used and how much charged to each.  

This is especially great for layaways!

Use the substitution %payment_table%


new feature Credova Notification

There’s now a notification email that can be sent when a Credova loan is cancelled (usually because the product went out of stock before the customer completed checkout)

Use the code CREDOVA_RETURN for your email code. 


new feature exciting! Promotion Use Report

There is now a report that records the usage count, sales total, and discount amount for promotions. To use this report, go to Orders -> Reports -> Promotion Use.


Enhancements Performance Improvements

  • State Restrictions
  • Create Events
  • Video Player Improvements
  • GunBroker
  • SEO improvements
  • Contact Maintenance



bug fixes Bug Fixes

  • Fix Issue with Multiple Select
  • Fixed issue with multiple domain names
  • Fixed Issue with Creating New Credentials
  • Fixed Issue with Location Groups
  • Fixed issue with Deleting Events
  • Fixed Issue with Creating Events
  • Fixed Issue with Deleting One Instance of a Recurring Event
  • Fixed Message about Primary Image
  • Fixed Issue with Invoice Reminders
  • Fixed Issue with Location Quantity for Sale Price
  • Fixed Issue with "Add New" Option

Did We Mention the NSSF Range Retailer Expo?

Okay, we probably have... But only because it's worth mentioning!

exciting! We are so excited for this expo in West Palm Beach and to meet those of you who are going to be there! If you attend this show be sure to stop by booth 523 and have a cup of coreFFEINE on us. Whether you're able to attend or not, stay tuned for updates from the show! Make sure to SUBSCRIBE to our YouTube channel for all of the updates!

new video Speaking of YouTube, we couldn't leave you hanging so we released EPISODE 3 of coreCAST with some great discussion on new updates to both coreFORCE and coreSTORE with some additional discussion on the 1st Amendment. This one's a bit quicker so grab a cup of coreFFEINE and give it a listen while you drive to work, take a shower, or clean your Glock. 



announcement important PCI COMPLIANCE

We just wanted to go ahead and remind everyone that per PCI compliance it is imperative that you do NOT have a generic admin user on coreFORCE that multiple admin users log in to and work off. Having a generic admin user like this opens you up to data breaches and this should be taken very seriously. 

If you need help on setting up additional admin users, please let us know by submitting a ticket to our Help Desk



improvement Text Expansion

The Canned responses dropdown in the orders dashboard can now be used for texts as well as emails. If you have a short email with limited HTML formatting, the system will automatically strip the HTML out of the email so it can be sent as a text. 



improvement Event Registration Report

Custom fields for contacts can now be added to the event registration report (things like driver's license number, etc.). Helpful for checking attendees in if you need to verify certain pieces of information.



new feature Tracking Icon

There is now a tracking icon next to the tracking number on the orders dashboard which will open the tracking page on the carrier's site to see the progress of the package.


improvement Placeholders

There is now a results table placeholder for the invoice payment notification email that gives the details of how much was paid against each invoice. 

%invoice_result_table%

Additionally, user type and code were added as additional placeholders for use in pages. 

user.user_type_code or user.user_type were added. 



new feature Added "Ship to Store Option" for Order Directives

This is used in automatic order processing controls. We added an option to make sure that any orders placed are shipped to directly to your physical store. 



new feature Add Facility Tags

You can now create and apply tags to facilities, similarly to how you create and apply tags to products. 

These tags can be things that describe what type of facility a particular facility is. For a gun range, you could specify that a particular lane has more advanced targeting or gamification technology. 



TOO MANY Incredible Updates? Nonsense.

exciting! Happy Independence Day Weekend everyone!

This is such a great time of the year to celebrate the Declaration of Independence when the Continental Congress declared that the thirteen American colonies were no longer subject to the King of Britain, King George III. 

Did you know that the Congress had actually voted to declare independence two days earlier on July 2nd, but it was not officially declared until July 4th? 

At Coreware, we are proud of our country and proud to stand alongside so many great businesses and individuals who love our country and the freedoms that we get to enjoy. We sincerely thank you for your business and we sincerely hope you all have an incredible weekend. 



announcement On to the announcements!

We've been hard at work and we have a LOT of exciting updates in this week's What's New! Hold on to your hats cause we have some HUGE updates!

First things first, though, make sure to subscribe to our YouTube Channel where you will receive new tutorial updates for both coreFORCE AND coreSTORE. We will also post replays of any webinars that we host here and perhaps the most entertaining industry podcast around: coreCAST

new videoCheck out our latest episode, Episode 2 for fun discussion on Coffee, Crypto, Aliens, and an overview of new updates. Additionally, make sure to comment for a chance to win another bag of coreFFEINE!

 


new feature exciting! ADD ADDITIONAL EVENT REGISTRANTS 

This is a HUGE update! A lot of of you have been asking for this for a while and we now give your customers the ability to purchase events and classes for friends and loved ones. This will create a simple contact for that person if they do not already have a contact.



exciting! new feature Ammo Seek Integration!

Not familiar with Ammo Seek? It's basically gun.deals but for ammo. To set up your integration, go to Orders -> Settings where you can set it up in the AmmoSeek tab.

 Not using Ammo Seek yet? 

Join Here



exciting! new feature Invoice Updates!

You can now create Invoice types AND send reminders for invoices. Especially useful for layaways! Go to Payments -> Invoicing -> Invoice Types.


Additionally, you can now check the "Requires User" flag to a payment method in order to make this feature only available to users who are logged in. Go to Payments -> Payment Methods. This was done for layaways/invoices but could be used for any payment!




improvement Book Days Ahead by User Group Using the Public Facing Event Scheduler

We made an update so that user groups will have priority if there is a conflict between setting the DAYS_AHEAD text chunk code for user group, user type, and no user group/type. This will allow you to give special permissions to certain users so that they can book out facilities further in advance than other users!

Please note that the Public Facing Event Scheduler can be used to book out any type of event or event to allow customers to set appointments and meetings. 

If you would like to learn more about how to set this up, and what it looks like, we have this series here where we explain how to set this up for a gun range in particular. 


improvement Additionally, we now have better Page Text Chunk Documentation directly on the page which will include the usable page text chunks for a particular page. 



new feature Added Contact Notes to the recurring payment maintenance page

This is used to improve membership management so that you can make notes on a contact's payment status/issues so that they can be seen directly on the contact record.




improvement Added filter for Orders with low inventory Items

Access this in your Orders Dashboard.




new feature Expiration Days and Emails for Forms 

Forms can now include an expiration day as well as emails. Please submit a ticket if you think you may have a need for this!



improvement exciting! Placeholders

Placeholders are now more generalized and codified. You can add the following placeholders in any page or template. 

Click here for full list.



improvement Added a field named "Metro Area" to locations. This will allow a company to show all stores, for instance, in the Houston area.



new feature exciting! Promotions

Promotions can now be restricted to people who have made specific previous purchases. This will allow a dealer, for instance, to give a 10% discount on specific products (perhaps a membership) for 30 days after a person purchases a class.





new feature exciting! Help Desk Mentions

You can now tag other Help Desk Staff when writing notes. Just type @ and start typing the user's name. The person tagged should receive an email notification.



improvement Miscellaneous Updates

  • Form List Updates
  • Orders Dashboard Updates
  • Video Display Updates
  • EasyPost Updates
  • Product Imports
  • Contact Picker
  • Zaius Communication Updates
  • product export report
  • Order Items report
  • Order Tracking
  • Email Log
  • Export Formatting
  • Refund Dashboard
  • Text Messaging
  • Sitemap Changes

bug fixes 

  • Lipseys Fix
  • Fixed issue with Content Builder for email
  • Fixed Issue with Updated Payment Methods not updating Recurring Payment accounts.
  • Fixed Issue with Kit products not creating recurring payments.
  • Fixed an issue with updating products
  • Fix issue with 360 images and duplicated code
  • Fixed an issue with attendees for events
  • Fixed an issue with translation for menu items
  • Fixed an issue with cart minimums and maximums
  • Fixed an issue with Modals
  • Fixed an issue with logging out while simulating a user who hasn't reset password yet.
  • Fixed an issue that was causing some prices to not be cached
  • Fixed an issue with user groups for subscriptions


Grab some coreFFEINE! Our first coreCAST is here!

new video  exciting! Is it a podcast or an update?... 


In the world of POS-Ecom (pause-ee-comm), no one does it better than Coreware.

Grab a snack and tasty beverage (like coreFFEINE) and settle in for our first coreCAST 🎤 .  We cover some surprises in regard to both coreSTORE and coreFORCE.  Be sure to subscribe to keep up with everything in the Coreware Universe!

Our goal is to take these What's New updates, and bring them to life! Perfect to listen to while you're getting ready for work, on your way to work, or even at work if things are slow 😁 

Additionally, we try to keep things interesting with an off-topic segment every episode... tune into this episode to find out more about DISCLOSURE 🌎 🚀👽  🌌 


But seriously... SUBSCRIBE!



new feature exciting! You asked, we delivered... SMS SUPPORT!

With coreFORCE, we now offer Twilio Integration, allowing you to reach your customers more effectively. One of our clients found that roughly 75% of their website traffic was coming from cellular devices! Now, more than ever, it is crucial that we reach our customers in the form that they are most likely to receive our updates.

To use Twilio, you will need to have an account. You can Sign Up Here!

Once you have an account the process is super simple! Simply go to your Orders -> Setup where you simply input the required information. 

See this Article for a Step by Step Walk-through



new feature exciting! Additional FontAwesome Support?!

This update keeps getting better and better! 😱 

If you're already familiar with FontAwesome, you already know how exciting this is (I'm looking at you front-end developers). You may or may not have known that FontAwesome icons are already fully integrated into coreFORCE but we now give you the ability to use the library of 7,865 icons directly in the (still horribly named) WYSIWYG editor!


What is FontAwesome? Well, FontAwesome is a library of professionally designed, pixel-perfect icons and symbols that you can use in your websites. 

Start taking a look today!



improvement exciting! Add Notes to Completed Orders

You can now add notes to a completed order without having to reopen the order. This is especially important for dealers who have automatic notifications when an order is marked completed!



 new feature exciting! Event Registration for Another Person

If you're using the eventregistration.php page for your events and classes, there is now an option for you to register another person for this event. This will not be an option if you are using the product details page for your events and classes.



improvement Product Listing Report Now Includes MAP

To run this report, go to Products -> Products -> Product Listing



new featureexciting! GunBroker Tax Report!

It was brought up to us that GunBroker cannot and will not generate a sales tax report... 🤦‍♂️🤦‍♂️ 🤦‍♂️ 🤦‍♂️ 🤦‍♂️ 🤦‍♂️ ... So we did it! 

To run this report go to Orders -> GunBroker -> Tax Report.


Okay, but seriously @GunBroker, you should REALLY add this report on your end as well!



new feature important Fixed Tax Amounts

You can now set fixed tax amounts for any products or for products in departments. This was needed for Illinois, where there is a flat $25 tax plus a percentage on firearms.

You can change this in Orders -> Settings -> State Tax Rates.




improvement Reservation Confirmation Page Now Includes Tax When Applicable

....

Enough said! 🎈 



new feature EasyPost Signature Preference

The EasyPost Create Label dialog will check "Signature required" if the shipment is being sent to an FFL.  To make "Adult Signature Required" checked by default, add the department codes you want to require an adult signature here in a comma-separated list.


This can be set up in Orders -> Setup in the EasyPost tab.


new feature HazMat support for EasyPost

The EasyPost Create Label dialog will give you a dropdown list of the various HazMat options. 

This can be set up in Orders -> Setup in the EasyPost tab.


new feature  You can add an Inventory Alert to the list of orders in the Order Dashboard. 

Did you know you can modify the column headers in the Orders Dashboard? If you select Actions -> Preferences you can actually select a LOT of different potential column headers! Our newest addition allows you to see inventory alerts for when orders contain products that are low on inventory!

What does it look like in action?




 



improvement Contact CSV Import Now Verifies Addresses

While this is GREAT for verifying that your data is clean, this also makes it possible to accurately parse addresses that aren’t broken out.  So, instead of having separate fields for Address1, city, state, and postal code, you can now just have a single full_address field, and coreFORCE will figure it out. This is especially useful for our new clients coming from AmmoReady. 

Please note that we do pay for those address lookups though, so if you are wanting to import thousands of addresses, we might have to charge a data import fee. 



improvement Add Location in Event Maintenance List View


improvement Added Aria Labels to login forms

This is mainly used for ADA compliance, and something we'll implement on our end 😁 


improvement Minor Code Structural Enhancements

These simply include miscellaneous behind-the-scenes structural enhancements. These types of changes generally just help the overall speed or efficiency of certain functions.

  • Orders Dashboard
  • Order Shipments
  • EasyPost Integration
  • Client Preferences
  • API updates
  • Images
  • Template Maintenance
  • GunBroker
  • Product Reviews
  • Product Manufacturers

bug fixes Miscellaneous Bug Fixes

  • Fixed a minor issue regarding tax on shipping
  • Fixed a minor contact ID bug
  • Product Listing Report - MAP communication
  • Event Calendar - display priority
  • Fixed 2 minor functions causing system lockup
  • Fixed issue with minified code
  • Fixed minor issue with updating UPC
  • Fixed Issue with updating List Prices


tip Don't wash your Coreware mug in the dishwasher!

We heard from one of our customers that the label can come off in the dishwasher 😥 



Full Steam Ahead!

announcement  exciting! coreCLEAR IS A GO!

If you'd like a quick overview of some of the things you can expect, make sure to check out this video!

And if you'd like to see the full webinar on this, make sure to click the link below

coreCLEAR Webinar



improvement exciting! Speaking of coreCLEAR... Are you Hesitant About Switching Merchant Providers?

We now have the ability to import saved accounts from a different merchant provider, including updating any recurring transactions to use the new merchant provider.  This allows us to perform an nearly seamless migration to coreCLEAR from other merchant gateways.



improvement Orders Dashboard Updates!

1) On the Order Dashboard, if the billing address is a long distance from the shipping address, the billing address will now be highlighted with a warning showing the distance.  This should help catch potentially fraudulent orders. 

2) On the Order Dashboard, there is now a count of the total quantity of items ordered (less deleted items) and the total quantity of items shipped (less secondary shipments).  This will help ensure that no products are missed when fulfilling large orders.




improvement Reservation Confirmation Page Update

If you've worked with online scheduling, you may know this as the page running the script: reservefacility.php.

This page now includes a business name field, and if the customer is not logged in, there will also be a phone number field. This allows a bit more flexibility to this page, especially if you'd like to use it for scheduling appointments whereas it has traditionally been used for events and facility reservations.



improvement Contact Subscription - Notes Field

Contact Subscription records now have a notes field to allow staff to record the reason why a subscription was paused or cancelled. 

This reason will show in the subscription report. 


 




Wait, did you say coreCLEAR?!

exciting! You heard us right! Introducing coreCLEAR!

coreCLEAR is our newest offering in the Coreware product line up and it's one you should be excited about! coreCLEAR is our very own simple and CLEAR merchant processor!

coreCLEAR supports all card types, all ways – swipe cards, chip cards and mobile wallets. Fast payment processing with Next Day Funding and best of all, we’ve got transparent pricing with NO hidden fees! 

new video Watch our video to hear why this is important and why this is a PERFECT option for you!


Register for the Webinar HERE

We'll be releasing more videos in coming days to give you a better idea of what to expect in the webinar and how coreCLEAR can help YOU!



new feature Order History Now Shows Shipping Method

A logged in user can now go into My Account to see the shipping method used on their order. This will hide the shipping address for pickup orders and virtual products.




improvement User Substitution Fields for Templates

We now have a better way to to display names, email addresses, physical addresses, and more directly in the website template itself. This could be useful for many different things, such as if you'd like the customer's address to be displayed somewhere on a page. 

important Please note: incorrectly changing your site template can make your entire site unusable.  If you have any doubts about how to change your site template safely, submit a help desk ticket and we will be happy to assist you.

For the developers out there, some of the substitution values include:

  • %userDisplayName%
  • %email_address%
  • %contact_id%
  • %city%
  • %state%


bug fixes Shooting Sports Catalog Maintenance

We added code to ensure that our shooting sports catalog stays clean in the rare event that a distributor feed includes a placeholder UPC code.

 

Order Up!

Order Status

new video tip At Coreware, we are always seeking to unify and simplify the way that you do business! Well, Utilizing Order Status is a fantastic way to take better control of your orders dashboard! Watch this video to learn how to set them!

You can also read a Knowledge Base article about this here.

improvement new feature This week's new feature brings you the ability to resend an order status email after a certain amount of days have passed. This email will resend until the order status of the order is changed. Set this value to zero to ignore. 



new feature Order Sources 

Order sources allow you to see the source of an order in the orders dashboard. These are automatically created in the code if they don't exist already and are currently only utilized for GunBroker.

The sources are applied automatically. We look at the data we get from GunBroker and see if GunBroker shows a sales tax total. If there is a sales tax total, then we use the source "GunBroker with taxes collected," and mark the order as tax-exempt in coreFORCE. 

If there is no sales tax total from Gun Broker we just use the normal source "GunBroker" and collect tax in coreFORCE.



Miscellaneous improvements 

Added error message for the customer when inventory quantities change. It could be because you added it to their cart a long time ago and came back and tried to check out, or it could be that since they added it to their cart, someone else purchased the last one.

  • Some items are no longer available or not available in the quantities selected. Quantities have been adjusted.

The infusionsoft integration will now keep event registrants in sync even when changes are made via the backend.

The text “In-store purchase only” on the Add to Cart button can now be customized via fragment.  

Updates to Wysiwyg editor and content builder



bug fixes 

  • Minor captcha related bug fixed.
  • Image library background communication fixes.

Did You Say Free Stuff?!


exciting! giveaway announcement coreFFL Webinar!

Okay, so we all know nothing is TRULY free, but if you join us for our coreFFL webinar on April 7th you'll have a chance to win a FREE wireless Teemi scanner!

Win Me!

Who might be interested in this webinar? Well, coreFFL is like a snapshot into the more fully-featured coreSTORE so if you're a coreFORCE user who hasn't yet jumped on board to coreSTORE, coreFFL is a GREAT place to start, offering you unlimited bound books, E4473s, and kiosks

This allows you to separate your work orders from your class 3 items from your other guns so you don't have one jumbled bound book. Additionally, having kiosks where your customers can fill out their 4473s means you get to spend more time interacting with customers and making sales!


Register Here




tip Simple Page Edits

Not all who don't write HTML are lost... Is that how the saying goes? 

Did you know that making simple edits to emails, pages, etc. in coreFORCE doesn't always require knowledge of HTML? You can actually make simple edits using our Wysiwyg editor (say that 10 times fast!)

Simply click the square box in the bottom right corner to open that up! OR you can alt+click (Windows) or option+click (Mac) to open up an editor like you'll find in product maintenance which will display your email or page as written in HTML.

Open Separate Wysiwyg Editor 


Open Wysiwyg Editor (like a word processor)


If you'd like to read more about how to use this and what it looks like, make sure to check out the article on our Knowledge Base! Your one-stop-shop to instant help at any time of the day! 


Simple Page Edits using Wysiwyg!


And if any of you were wondering (because I certainly was): 

Wysiwyg stands for "What you see is what you get" 😁 (Yes, it's a terrible acronym).



improvement Orders Report

Payment method is now a multi-select in the orders report so you can include or exclude any combination of payment methods.



improvement tip Help Desk Changes

  • Forwarded emails can now make it into the Help Desk.

Added a "Mark as Spam" option for tickets. Please note that the ticket has to be open and no notes added yet for this to work. Additionally, users will need access to the Help Desk Ignore Email Maintenance Page as all this option does is add the email on the ticket to the ignore list. 

We also added preferences to control which email headers and keywords will be ignored by the parser. There are a few options ignored by default. This can be set in Manage Client Preferences under "Help Desk Allow Email Headers" and "Help Desk Allow Email Message". Clicking on the blue "more information" icon will provide more information about how to add these. 

The default ignore list options are ignored because they could create email loops. Use this setting with caution. 


 



bug fixes Miscellaneous Bug Fixes


  • Fixed a bug that was allowing in-stock notifications to be sent even if the inventory was already set aside for an open order.
  • Fixed a bug which left old data in the state shipping restrictions for products. Out of date restrictions are now deleted during import. 
  • Bug fixes to merge products, merge categories, and merge facets.
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