Every Other Tuesday is coreSTORE Update Day

Welcome to our first Tuesday coreSTORE Update (it's still Tuesday on the West Coast), in short this means that in two weeks time we will have another update for you to view.  No surprise we are full of surprises and exciting updates, but let me firstshare a piece of news with you that is a bit alarming especially if you are using a PAX credit card terminal at your store.  

https://krebsonsecurity.com/2021/10/fbi-raids-chinese-point-of-sale-giant-pax-technology/ 

If you are and you purchased the units from Coreware, please let us know and we will make sure to get you upgraded to our new Equinox terminals that are not only better but the company is US Based and manufacturing is done in Canada and Malaysia.

Our shortest and most fun coreCAST yet, was filmed at the Powder Room in Panama Beach FL.  What an amazing range, and incredible hosts.   Please watch, like and don't forget SUBSCRIBE!


It's time to replace your Chimp with a real Ape!   coreILLA "The Mailchimp Killa", an email marketing platform that blows away the competition. Check out our "Quick Cast" where Joel Cheney and our new Director of Digital Marketing, Chris Pollitzer, talk about the soon-to-be industry standard email marketing platform: 


TRY IT FOR FREE WITH NO OBLIGATION!  YOU DON'T HAVE TO START PAYING TILL DECEMBER 1ST!

Contact: sales@coreware.com if you are interested!


If you are using the clear8500 or clear6200 Terminals, you can now prompt your customer and ask them if they would like to join the loyalty program and you can prompt them on the terminal and ask them for their Name, Phone Number, and Email Address!   Click the image below to learn more about these AMAZING devices.



You can enable these prompts from the Locations Screen (click the Merchant Processing tab at the top).




Sale Screen

exciting! improvement Major Interface Update

I never loved the section of the sales screen that shows the customer information. Why such a small font?  Why isn't it organized better?  Why can't I easily see if they have a waiver signed and what membership plans they are subscribed to?  Lot's of why's lead to lots of action.   We are super excited with this interface change that was designed by Glen, our super talented developer who is behind the tremendously powerful Buyer Assistant module.   This is just the beginning of cleaning up our sales interface even more.  You also may notice the subtle changes we have made to try to prevent you from having to scroll!  There is more coming, so stay tuned!

The colors on the membership buttons and waiver mean something:

RED - Expired
ORANGE - Expires within 30 days
GREEN - We are good

When you hover or click on the membership look what pops up:

We also moved some buttons around and made thing more intuitive.  I have no doubt you are going to really love the updated interface!

Learn more about it by watching our video:



WHERE IS MY DELIVERY SCREEN?????????????  DEEP BREATHS!!!!


Do not panic!!!!!  We simply renamed it to Fulfillment - seriously it makes a whole lot more sense, since this is the screen you use to fulfill orders (whether you deliver, ship or they are waiting for pickup).



exciting! Nothing Wrong with some extra speed!

As we strive to improve coreSTORE we continue to also work on performance improvements.   You should notice snapier screens in this update, and some of it should be pretty significant.  


new feature Price an Item with Taxes Included

You can now set a price of an item so that it includes the taxes, no need for a calculator.  So imagine you wanted to price an item at $100 and that includes the taxes on the item.  Easy, just click the item price and then click the Tax Included button (see screen shot).  coreSTORE will do the calculation for you, so it will reprice the item based on the assumption that the item with tax should total $100.


Inventory & Purchasing Enhancements

new feature Deactivate and Discontinue Items

You can now specify a date when an item is going to be discontinued.  When that date arrives the system will no longer allow you to sell that item.  You can also mark an item as inactive, which will allow you to sell the rest of your inventory but will prevent you from ordering/receiving more of that item.  Discontinued items will automatically be marked as inactive once there is no longer any stock of that item.


new feature Hide Payment Section on PO/Receiving Screen

There is now a configuration option under Purchasing/Receiving section in the store configuration to hide the payment section.  This will simply allow you to process a receiving transaction without having to choose a payment.  Makes a whole lot of sense if you are using an accounting system to process supplier invoices.



new feature Transfer Requests Alerts

When processing a transfer request the location receiving the request will get an alert. When the user clicks on the alert they will be taken to that specific transfer request.


new feature Discounts Don't Apply

There are times when you may want/need to prevent discounts from being applied to a specific item.  To accomplish this in the items screen we added a check box under the pricing tab: Discounts Don't Apply.  When this checkbox is checked, if a discount is given on the sale transaction it will not apply the discount to any item that has the option checked.  Keep in mind even price tiers do not apply when setting this option.


improvement Auto Refresh Price Check Screen

The price check screen will now auto refresh after 60 seconds and go back to the main screen.  Yes, we have a price check screen that can run off a tablet and sit anywhere in your store.  It's a fantastic feature!  If you need help setting this up, contact our incredible customer service staff.

 


improvement Item Summary Sales Report

We now show total discounts given in the Item Summary Sales Report.


 Navigation & Menus

improvement Menu Hover is Now Optional

Added a new configuration option under section Modules that allows you to enable automatically expanding the menus when the mouse hovers.  Myself and a couple of customers did not like the hover feature, so rather than removing it completely we decided to make it an optional setting.  Check the box to hover away!


Work Orders

new feature Repair Items Not Handled as Inventory Items

This is exciting, when adding a new work order from the work order screen, you can now simply describe your item without associating it to an actual inventory item (which makes a whole lot more sense).   The idea is that you are not forced to select an actual inventory item or add an item.  

For our gun stores, the system will still acquire the repair item if you check the box to create a bound book record.  

We will definitely record a video in the next few days to review the updated work order functionality.



ECommerce Integration

Added the ability to specify which location to import internet orders into which are not pickup orders (pickup orders will always be imported into the pickup location).



coreFORCE Integration

improvement Membership Options Better Organized

Rather than a long list of memberships, we now show the memberships by membership type.  If you only have one type then we automatically show all the memberships under that one type.  If you have multiple types then you can expand the different types.


Bound Book & 4473

new feature Print the FFL License with the Receipt

A new configuration option was added under the Bound Book Section:

When checked this option will show a button to print the stores FFL from the Receipt screen when selling an item that is in the bound book. Very handy if you are transferring a firearm to another FFL.

*Make sure you have a copy of your FFL loaded into the Locations Screen.


improvement Bound Book Report Enhancement

Added the sale id to the bound book report (invoice #).


improvement Receiving Firearms Must Have Supplier Specified

When receiving a firearm, the system will alert you if no supplier was selected.


improvement Open Transfers

When entering a firearms transfer, if the customer already has an open transfer, the system will alert the user to prevent them from adding a new transfer.

Have you Missed Us?????

Over a month no update?  Well that's actually not entirely true.  We have been releasing updates but have gone a month without letting you know about them.  As a growing company we have been busy at work and myself (Ezra Weinstein, CEO) seems like I have turned into a full time recruiter.  Our company has grown to over 40 amazing individuals.  

I personally love writing these updates and decided not to delegate this task, so I apologize. This update (assuming anyone reads it) is going to take a look back, it will look at the present release and give you a glimpse into the future. This will be a long one so make sure to grab your coreFFEINE, relax, watch and read(and if you don't have any coreFFEINE let us know and we will be glad to send you a bag).

Please make sure to click read more right below, if you don't see it just keep on scrolling down.


Our Mission

Let me take a moment to share our mission with you, we hope you enjoy this video, it speak to our ethos. I feel it's important these days to know who you are doing business with and what their purpose is.


Exciting New Customer Service Tools

As many of you know we are FANATICAL about providing great customer service. At the end of the day the best software out there is worthless without having great support.  

We have now added the ability for you to chat DIRECTLY with our customer service team and also for our Support Specialists to "hop" on your computer and see exactly what you are seeing with essentially one click of a button!  


Below is our latest coreCAST we are at 200 subscribers on our Youtube channel so please subscribe and like our videos.  This coreCAST is totally focused on our new customer service tools.  

If you don't feel like watching the whole video just click here to learn more about our new chat feature:
https://www.youtube.com/watch?v=tHoNUbd4cAY&t=364s

Feedback Site

Many of you know that we LISTEN.  A lot of new functionality that shows up in our products comes from customer feedback, suggestions and requests.  As we have grown the number of suggestions keeps growing to the point where it has become a bit challenging to keep track of, and it tough sometimes to decide how important a request might be.  Well we have published a site that will allow our Coreware community to vote for features, this will help us determine what features to focus on and how to prioritize them.  So take the time not just to make a request or suggestion but make sure to read through all the requests and upvote any of them that you think would be beneficial to you.

You can access the feedback site directly from coreSTORE by clicking your name in the top right corner of the screen.  If you are not watching our entire video above, you can click here to jump right to the discussion about our feedback site.



Buyer Assistant Module

We have mentioned before, and some of you have seen our Advanced Purchasing module, well we have rebranded it and now it shall be known as our Buyer Assistant Module. Why the name change?  Because in our opinion this new feature is not an advanced feature, but a necessary feature for every retailer to use and we don't want you to shy away from it because it's called "advanced".   Click below to view a video that will walk you through the main features and  benefits of this new module.

 


Inventory Enhancements

improvement Location Specific Price and Cost

You can now choose to see the location specific price and cost in the items screen if you have different prices/costs set for different locations.


new feature Search for an Item by Serial Number

You can now search for an item by scanning or typing the serial number in the items screen (this already can be done in the sales screen, now you can perform the same search in the items screen).

new feature Bulk Price Update for Serialized Items

If you have serialized items and you price the items individually, you can now update the prices of the items in bulk by applying a % markup to all the items.


new feature Update Multiple Items at Once from the Web Site

When selecting one or more items in the item screen you can now update all the items at once from your web site.


improvement Assemblies Enhancements and Tutorial

We added the ability to clone an assembly and also added costs and totals to the assembly screen.  Watch this video to learn all about assemblies.

new feature Default Category to Hide/Show on Grid

Added a new store configuration option: New Category Defaults To Show On Gridthis will determine when setting up a new category whether it will default to show the category on the grid.

Sales Screen

new feature Text Receipt Button (SMS)

Added a button to the receipt preview screen to SMS (text) the receipt to the customer.

Customer Improvements

new feature Search By Drives License Number

You can now search for customers in the customer screen by drivers license number.

new feature Suffix

We added Suffix to the customer screen so users can separate out the suffix field. For our firearm dealers this enhancement was also added to the Bound Book module as well.

Purchasing/Receiving and Transfer Improvements

improvement Transfer In Improvement

When transferring items into a location the system will show any open orders that have the item being transferred.

Precious Metals

You can now price items based on current precious metal pricing.  Currently you can select Gold, Palladium, Platinum or Silver.   When an item is set to a precious metal price.  Learn more by watching the video below.

Work Order Modifications

improvement Added costs and a total to the Parts & Labor section.

Bound Book and Firearm Transfers

improvement Firearms Transfers

You can now lookup items by UPC, add transfers from multiple FFL's on one transfer and add a new FFL without losing your spot.

Watch our latest video on FFL Transfers to learn more.

new feature Create Work Order from Bound Book Entry

You can now create a work order directly from a bound book entry.


new feature Create 4473 On Sale Completion

You can now choose based on suspended transaction type when to create the 4473 (at time you suspend or at the time you complete the sale).   This feature is handy if you don't want to create the 4473 record immediately when suspending a transaction.  You can set the option under Store Config under the Suspended Sales/Layaways section. By default the system creates the 4473 record once the transaction is suspended.


new feature Serial Count Error Sound

When performing a serialized count you can specify a sound to sell if the system cannot the serial number that was scanned. Make sure to select a small audio file that is in MP3 or WAV format.

improvement Concealed Handgun Permit

Added a new License Type: Conceal Handgun Permit in the Bound Book Acquisition and Disposition screens.

coreFORCE Integration

improvement Customer Custom Fields

Customer custom field values will be transmitted to coreFORCE as long as the custom fields share the same name.

Reports

improvement Customer Summary Sales Report
The customer summary sales report can now be sorted by the total amount and it will sort the entire report not just the page you are on.

new feature Detailed Sales Search Report 

You can now show sales based on a specific selling price (under custom reports).


You can also filter by customer state or gender.

improvement Receiving Report

Added the ability exclude transfers from the receiving report.

improvement Sales Reports Show markup

Both the sales detail and sales summary reports will now show the markup % not just profit %.  If you want to know the difference well here is  a brief explanation:

Profit Margin

Profit margin refers to the revenue a company makes after paying COGS. The profit margin is calculated by taking revenue minus the cost of goods sold. However, the difference is shown as a percentage of revenue. The percentage of revenue that is gross profit is found by dividing the gross profit by revenue. For example, if a company sells a product for $100 and it costs $70 to manufacture the product, its margin is $30. The profit margin, stated as a percentage, is 30% (calculated as the margin divided by sales).

Markup

Markup shows how much more a company's selling price is than the amount the item costs the company. In general, the higher the markup, the more revenue a company makes. Markup is the retail price for a product minus its cost, but the margin percentage is calculated differently. In our earlier example, the markup is the same as gross profit (or $30), because the revenue was $100 and costs were $70. However, markup percentage is shown as a percentage of costs, as opposed to a percentage of revenue.

BUGS BE GONE!!!!

Lots of bug fixes and minor annoyances addressed.  I  will leave it at that 😀, otherwise this What's New will never see the light of day.


coreFORCE News

We have been super busy adding a ton of features to coreFORCE, but what good does it do if we don't share these updates with you.   coreSTORE users are used to our almost weekly updates and now it's time for our coreFORCE users to enjoy the same benefits.

exciting! Forms can now accept paymentsimprovement 

You can now build a custom form that allows you to accept payment on the form. This is a new feature that is extremely helpful for all different types of scenarios. Some examples might be:

  • Create a form to sell a product that requires additional information from the customer.
  • Setup a service or product that is dynamically priced based on what values the user enters into the form.
  • Provide customers with a 1 click shopping experience for a specific item or service

We recorded a video that shows you the process of creating a form that accepts payment.


new feature Help Desk Feedback

If your company/organization uses the Coreware Help Desk, there is now a feature that allows you to request customer feedback.

Here is how it works:

  • First the questions in the feedback form need to be created by going to
    Help Desk->Review Questions. There can be any number of questions. They appear on the form ordered by Sort Order. The reviewer/customer doesn't have to answer any, ie. none will be required.

  • When a ticket is closed, the customer will get an email with a link to review the ticket. There is a standard email, but it can be overridden with a custom email with code "HELP_DESK_REVIEW_INVITE". The substitution values are as follows. Reminder that substitution values appear as %field_name% in the email.
    • help_desk_entry_id - The ticket #
    • description - the subject of the ticket
    • review_url - the link to the review

  • A customer can go back to the review any number of times and make changes. In fact, if the ticket is reopened and then closed again, they will get the email again and can add to it or change it. All changes are logged, of course.

  • When the customer submits the review, there is a very simple response that is displayed. This response can be customized with a fragment with code HELP_DESK_REVIEW_RESPONSE.

  • Finally, in the Help Desk, if you are using the Help Desk as staff, at the bottom of the ticket, there will be a button, if there is a review, to view the customer's feedback.

improvement Help Desk Quick Tip

Are you using the Help Desk module for your customers?   Just a quick tip. In Help Desk you can click ctl-ctl and you will see a popup that allows you to enter a ticket number.  This is a very quick way to view any help desk ticket.


tip When Will a Strike-Through Price be Displayed?

A strike-through price will occur when there is an original price that has been overridden with another price. For example:

- When there's a calculated price that has been overridden with a sales price.

- When there's a calculated price that has been overridden with a list price.

Additionally, if you create a price type with the code ORIGINAL_SALE_PRICE, this will set an original price. 

If you have any questions about this, please feel free to submit a ticket to our Help Desk. 





For our Federally Licensed Firearms Dealers we have updated how the integration works with gun.deals.  This is in response to an increase in pricing by gun.deals which now prices the monthly fee based on the number of products that are being uploaded from your web site.  We have also added the ability to define different shipping charges by department.   Watch this video to learn more about our updated integration with gun.deals.



The integration with Gun Broker has been improved tremendously.  We've been told by one of the top 5 Gun Broker dealers that our latest enhancements have lead us to have the best Gun Broker integration.  Be on the lookout for a video but in the meantime a few highlights to our integration:

Listing Templates

You can now create listing templates which allows you to setup templates for different product types and different listing types.  This will save you a tremendous amount of time when creating a listing for a Gun Broker product.



Importing Gun Broker Orders

Gun Broker orders can be imported at any time (prior to this update they had to be completed on Gun Broker).  You can allow your customers to checkout on your web site or on Gun Broker.  If you allow customers to checkout on your web site you can easily send them a direct link to checkout.   This provides an opportunity for your customer to add items to their order and also visit your site directly, it will also save you some money on fees.  

If payments are made on Gunbroker the payments will be imported with the order.


Importing Listings from a Spreadsheet

You can now import product listings directly from a spreadsheet. This is a huge time saver.   All you need to specify in the spreadsheet are the following fields, make sure the column names match exactly:

upc_code 
gunbroker_listing_template_code
product_category_code
category_identifier
scheduled_starting_date 
fixed_price
quantity

Updated Listing Features

We added all of the listing features that we could think of including premium listing features. Let us know if we missed any.  

Batch Import and Email

We added the ability to quickly import all of your orders into coreFORCE instead of doing it one by one.  We also provided the ability to bulk email all the customers at once.

Time to Rent your Lanes & Another Giveaway!!

news Did you know that Corestore has access to over 200 million products???? What does that mean to you?  A LOT LESS TYPING, fewer MISTAKES, AND TREMENDOUS TIME SAVINGS. 

new feature RENTALS RENTALS RENTALS - LANES INCLUDED!

We have added rental features to Corestore, so you can set up items for rentals.  The video will show you how to setup Range, but it will work for any items that you rent.  Quickly see who has the rental and what time the rental started.  With the ability to add items to the rental transaction and automated rental fees calculations

new feature Importing orders from your web site.

Import a single order from your ECommerce site.  If you don't see the menu option make sure to check the security settings under the Employee screen.


improvement API Enhancement

The Corestore API has been enhanced. The method Searchsales has been updated to allow searching for transactions by additional criteria including:

- Customer email address
- Suspended transaction type
 - Start date an End Date ranges


Here is an example of searching for transactions using a specific type and date range and email address:

Ex:
https://demo.corestore.shop/index.php/api/v1/sales?start_date=2019-01-21T17%3A32%3A28Z&end_date=2020-03-21T17%3A32%3A28Z&suspended_type=layaway,work order,special order&email_address=ezra.weinstein@coreware.com 

improvement Receiving and PO Enhancements

Item number (UPC) has been added to the receiving and PO documents.


improvement Warehouse Module Improvements

Various enhancements made to our warehouse module to support colored bins making it easier for pickers to find an item on a shelf without the need of setting fixed positions on the shelf.  If you are running a warehouse and interested in our warehouse module please contact our sales team.

exciting! TIME FOR A GIVEAWAY!!!!!!exciting! 

How would you like to win a Teemi TMSL-55 wireless Bluetooth scanner with cradle ($100 value)? Here is what you need to do. Take a picture of Corestore at your store, post it to either Facebook or Instagram add hashtag #SCOREware, and tag us. If you’re not following us on those platforms, do so for a chance at future giveaways. 

For this competition, our marketing team will take a vote, and the best picture wins!!!!!! Be creative; be funny.

Loyalty Points!!!

One of the best ways to keep your customers coming back to your store/web site is offering a great loyalty point program.  We are excited to announce the release of our latest Coreshop feature which is a comprehensive loyalty point program.

Some of the benefits of offering a loyalty program to your customers include:

  • Stop competing on price
  • Retain existing customers
  • Increase Customer Lifetime Value
  • Build personal relationships
  • Create brand advocates

Some interesting stats:

  • Loyalty programs increase overall revenue by 5-10%.
  • Loyalty members spend 5-20% more than non-members on average.
  • Loyalty program members buy 5-20% more frequently than non-members.

Watch the video to learn all about this great feature and how to set it up on your web site.