important The updates discussed below were released in the last couple of weeks, no updates were released today. We would NEVER release an update right before Christmas unless it's a hotfix for a critical bug.
Welcome to the Coreware release notes in which we announce changes and updates related to the product.
From now on, you will never miss out on what is new. This will include NEW FEATURES, BUG FIXES, IMPROVEMENTS, and new product updates posted regularly. You can subscribe via 📩 when new posts are published, so even when you aren't logged in, you can stay updated with product updates.
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Many thanks and Happy Holidays!
Upload Your Own Banners and Survey Questions EXCITING! exciting!
NEW FEATURE Finally, you do not have to contact us to upload banners or change survey questions on your CLEAR8500 or CLEAR6200 Credit Card Terminals. Better Late Than Never would be an understatement for this one.
important If you are still using the Legacy Sale Screen interface, please take note that as of January 15th, we will be removing the Legacy Sale Screen Interface and replacing it with our default sale screen interface. If you have no idea what we are talking about, take a minute to watch this video.
A new feature has been added to our Digital Price Tags to allow you to QUICKLY register multiple tags at once. Simply scan the bar code on the box of tags, and they will all register into your account at once! This can save hours of time when you are adding hundreds or thousands of tags.
If you are using coreFORCE and are connected to the suppliers, we have greatly improved the lookup screen so it's easier to read and has a much better layout.
Watch the video below to see how to switch to the Latest 4473 Form.
important Once you switch to the new 4473 form you CANNOT switch back. All customers will be switched to the new form on January 15th. This will provide you with a couple of weeks before the mandatory February 1st deadline.
To see the list of changes made to the August 2023 4473 Form click the link below:
We have updated our Chrome extension and in addition to fixing some lingering bugs, we have sped up and stabilized the entire process. Even more exciting is that we now support the following state background checks:
We expect to have the following States completed in Q1 2024
tip Here is a quick tip on how to set coreSTORE to use the correct State/Federal Background Check.
If you are in NY or NJ, make sure to watch this video to see how you can QUICKLY process ammunition sales. California, we will have you covered soon, so it's worth it for you to watch this video.
tip If you don't see this option, click the Company->Employees and make sure the employee has permission for this option
Lots of work going on at Coreware as we approach the busy season. We are excited to introduce some great new improvements and a few new features. As always the team has been hard at work tackling bugs and other fixes.
improvement Customer Tag Improvements
Customer tags will now show up on the sales screen, and it's easier to add and manage customer tags which can be used for segmentation and other purposes.
tip Setting up Multiple Tax Exempt Groups
The video tip below explains how to set up multiple tax-exempt groups for sales tax reporting purposes.
new feature Disable Serial Number Drop-Down
You can now turn off the serial number dropdown on the sales screen. It's best practice to scan serial numbers rather than choosing them from a dropdown list. For our wholesale and manufacturer customers, we highly recommend turning off this feature.
Company Settings -> Sales
new feature Use Variations in Price Rules
You can now select the primary variation item as the reward or as the qualifying item when setting up price rules. This allows you to choose any variant that is part of the variation. An example is if you want to give a free tee shirt away with any purchase over $50.
improvement Updating Multiple Items at Once
When multiple items are selected you can now update the serialized flag, eCommerce, type, category and add attributes along with attribute values in bulk.
new feature PDF Invoices
You can now set sales receipts and invoices to be sent via PDF.
Company Settings->Receipt
new feature Scale Support
Added support for using a USB-connected scale when fulfilling orders. Watch the video below for more information. If you are ready to add a scale to your operation don't hesitate to submit a ticket to our support team and they will assist you with the setup.
new feature Gift Card Screen
Two new columns were added to the Gift Card Screen. The sale id which is the original sale when the gift card was sold along with the date of the sale.
improvement Updated Status Screen and Menu
Throughout coreSTORE, we are improving the look, feel and ease of use of our screens. The work order status screen has been redone to match the other maintenance screens. The status maintenance screen was also moved to a menu option under the updated Work Order menu.
new feature Import Work Orders
You can now import Work Orders from a spreadsheet.
improvement 3310 Type Identification
The Type of Identification dropdown in the 3310 screen now matches the options in Section C of the 4473.
improvement Bound Book Correction Report
You can now print the notes on deleted bound book records
improvement New Security Option
You can now specify whether an employee has access to Dispose of a firearm from the sales screen. You can edit the security option by pulling up the Employee and setting the security option under the Bound Book Module.
exciting! For our NY Firearm Dealers, we have Great News!
Watch one of our recent coreCAST episodes to see what we have done for our customers in NY. More states coming soon!
If you are a coreFORCE customer using coreSTORE this section is for you. We have made several improvements to the integration between our two platforms.
new feature Layaways
Layaways that have been created in coreFORCE will now create a layaway transaction in coreSTORE. Layaway payments made in coreFORCE will now properly be added to the coreSTORE layaway. Payments made in coreSTORE on a layaway that originated in coreFORCE will update the coreFORCE invoice.
new feature coreSTORE Fulfillment Now Creates Shipping Records in coreFORCE
When using the coreSTORE Fulfillment, a shipping record will be created in coreFORCE.
fix coreSTORE Fulfillment Email Fix
Orders that originated in coreFORCE were not sending out shipment email notifications from coreSTORE. This has now been fixed.
Have you ever wanted to see the history of price and cost changes on an item? On any item, if you click the Pricing tab and then scroll to the bottom you will see a full history of the price and cost changes and what user made them.
important If you don't see the logs, make sure the employee has the security right setup to see the logs. You will find this security option under the Employee in the Items security section.
Customer invoices will now display the line item details of an invoice. If you have the system set to partially fill orders, invoices will be created with the items that were fulfilled. An invoice will be created for each fulfillment.
If you have category markups set up in coreSTORE, those markups will now be applied when adding a trade-in item. You can set default markups for categories directly in the category screen.
Added additional controls to prohibit handgun sales to out-of-state individuals
Added a new configuration option to allow users to restrict long gun sales to in-state or border states. This will prohibit any long gun sales to out-of-state individuals unless the state is a border state. This is not an ATF requirement, but it is an additional control that you can put in place by choice. You can optionally specify a waiting period to assign for any long gun sales that are to an individual from a border state.
I hope you all had an incredible 4th of July. Typically we release updates on Monday night but with the Holiday falling on a Tuesday we decided to postpone and release the update last night.
If you are attending the NSSF Range & Retail Show in Milwaukee next week, please stop by our booth, we will be serving coreFFEINE and would love to visit with you. Click the image to let us know you are attending and would like to see us.
As always this update includes several bug fixes and a few new features.
A Message from Ezra (CEO)
It's been a while since we published a What's New but this is not an indication that we haven't been hard at work improving and fixing coreSTORE. Many of you I'm sure have noticed the incredible speed improvements in the system that were released in the last few weeks, along with many other new features. We now have a dedicated person that will be focused on building out coreU for coreSTORE and our other products. We are now at a cadence of releasing coreSTORE updates every 2 weeks (on Monday night/early Tuesday morning).
In the next few weeks, MANY exciting new features will be released all to help you manage your business more efficiently and effectively. Our job of communicating what is new has not been good, but we now have Charming Chami who has volunteered to step in and make sure that we keep you better informed of all the changes. Rest assured we are listening to your requests and issues and continue to strive for excellence.
Make sure to register for our tech-tacular sweepstakes for a chance to win an awesome new register setup that works off a mobile phone (phone included). Click the image below to register.
ImportanTnew featureS We're excited to announce some great new features and improvements to coreSTORE!
Sale Screen
First, the Sales Register will now make it apparent that a Suspended Sale is currently open. This will help you keep track of what sales are completed and what sales are still open.
Item Tags
Next, Items and Item Tags can now be marked as restricted in chosen states. These items won't be able to be sold to customers that reside in the restricted states. This will help ensure that your store is compliant with all state regulations.
4473/3310 New Features
We've also added the ability to Flag Serials on Previously Denied 4473s. 4473s that get denied will now flag the serial for any subsequent 4473 to a customer with a matching last name or address. The 4473 can still be completed but the record is flagged so users can review as needed. This will help you quickly identify which serials have been denied in the past and take the appropriate action.
4473 Kiosks will now pull location data from Google. This will make it easier to fill out Form 4473 by entering the zip code and ensuring that they're in the proper location.
Added Validation to prevent more variations of "USA"/"United States" in the 4473 County field.
Add the ability to reset a 3310 form.
New Video - Partial Order Fulfillment (how to handle backorders, partial shipments etc.)
Non-Tax Items
Non-taxable amounts will now show a breakdown in the report. This will help you keep track of how much of your income is coming from taxable and non-taxable sources.
Plus, you now have the option to add on Items to Round Up to Nearest Dollar. This can help you quickly and easily round up any prices that need to be adjusted.
Inventory
Our latest feature will force a user to select a subcategory when assigning a category to an item. This mandatory setting guarantees that Items are exclusively assigned to the lowest-level categories in the hierarchy.
Category names in the Categories screen will now link to a filtered Items listing showing only items in that Category
A "Require Customer" checkbox has been added to the Categories to allow forcing a customer to be selected based on selling items from a specific category.
Items can now be searched by Brand
Customer Invoice Improvements
Customer sales invoices have been improved. The default terms for a customer will be displayed on the sale screen and on the sales receipt. You can change the terms right on the sale screen when clicking Continue. Invoices for partial shipments will be created based on quantities being fulfilled. The sales invoice screen will now clearly show the last time an invoice was emailed to the customer (last sent).
Subscriptions
Subscriptions are now fully available for any coreSTORE customer. If you are a coreFORCE Express or coreFORCE Enterprise customer you will keep managing subscriptions on those platforms. For coreFORCE Lite and non coreFORCE customers you can easily setup and sell subscriptions in coreSTORE.
Customers
You can now see and pull up a waiver from the customer screen directly.
Added a configuration option to allow capturing a customer's PO number.
Subscriptions/Memberships
Do you sell subscriptions and/or memberships? We've had a subscription option for a while, but now you don't have to contact support to enable the feature. Subscriptions in coreSTORE are only avaliable to coreCLEAR customers. You can now choose your subscription provider (coreSTORE or coreFORCE). The Subscription/Membership button on the sale screen allows you to quickly and easily sell a subscription.
API Enhancements
ADDITIONAL improvementS
We hope these changes will make your experience with Coreware even better. As always, if you have any questions about these updates or anything else, please feel free to contact us. We are always here to help.
Thanks for being part of the Coreware community!
news Greetings Coreware Customers,
We are pleased to announce a major improvement to coreSTORE that will greatly benefit our Shooting Sports customers, you can stop reading this post if you do not sell firearms. The ATF Form 4473 - Firearms Transaction Record has recently been revised and we are proud to incorporate these changes into our software.
The revised ATF Form 4473 (Form 4473) is a key part of the process for individuals purchasing firearms from federally licensed firearms dealers. To ensure coreSTORE remains compliant with all applicable federal laws and regulations, we have updated the Form 4473 to the latest version and are now offering it to our customers.
Watch this video to see all of the changes that are also outlined below.
The revised 4473 Form is mandatory for use on April 1, 2023 and this is when it becomes active in coreSTORE. Please contact your local ATF Industry Operations office should you have any questions regarding the changes to the form. Feel free to access the ATF link here for further information.
improvement Changes to the NEW FORM
Warning Statement
Question 1 Manufacturer and Importer:
Question 8 Private Party Transfers:
Question 10 Current State of Residence and Address:
Question 21.a Actual Transferee/Buyer:
New Question 21.b:
To clarify: Question 21b is asking the transferee (customer) if they intend to sell or distribute any of the firearms, they are acquiring, to a person prohibited from receiving or possessing firearms? The prohibited categories are listed in questions 21(c) – (m) and 21.n.1 (unless that person falls within a nonimmigrant exception).
New Question 21.c:
Due to the addition of the two new questions in Section B, the questions are now renumbered from 21.d. through 21.n.
Questions 21.n.2 parenthesis at end of questions now reads: (U.S. citizens/nationals leave 21.n.1 and 21n.2. blank).
The last sentence of the certification statement has been changed from “I further understand that the repetitive purchase of firearms for the purpose of resale for livelihood and profit without a Federal firearms license is a violation of Federal law” to “I further understand that the repetitive purchase of firearms for the purpose of resale to predominantly earn a profit without a Federal firearms license is a violation of Federal law”.
Question 25 Qualifying Gun Show or Event:
Question 26.b Supplemental Government Issued Documentation
Question 26.c Official Military Orders Establishing Permanent Change of Station (PCS)
Question 26.d Exception to the Nonimmigrant Alien Prohibition:
Added a header before NICS questions begin: Notice: If transferee/buyer is under 21, a waiting period of up to 10 days may apply where notification from NICS is received within 3 business days to further investigate a possible disqualifying juvenile record. A NICS check is only valid for 30 calendar days from the date recorded in question 27a.
Question 27.c Response initially provided by NICS
Question 27.d NICS Delayed Response. Added blocks for the following statements:
Questions 27.f. and 27.g. have been removed.
Transferor Certification
Added the following: If this transaction required a NICS check, I further certify that this firearm(s) transfer is within 30 days from the date of the initial contact with NICS.
We understand the importance of staying current with the latest ATF regulations and are committed to providing our customers with the most up to date version of the Form 4473. By incorporating these changes into coreSTORE , we are helping our customers stay compliant and remain safe when conducting firearms transactions.
new feature KIOSK / Fill out 4473
When filling out the address in 4473 Kiosk it will auto-fill the address if you enter the zipcode
When entering the code you can now just enter the code + the first 3 letter of the last name of the customer (10587TES)
Thank you for your continued support, and we look forward to providing further updates to coreSTORE in the future
Who doesn't hate dealing with Chargebacks? Well, we believe we can make your lives easier. We are excited to announce our upcoming webinar, which takes place later today: February 28th at 1:00PM Eastern. The webinar will feature MiDiGator which is a leading chargeback management platform that offers a comprehensive suite of tools and services to help businesses effectively manage and prevent chargebacks.
The platform uses advanced algorithms and machine learning technology to analyze transaction data and identify potential chargebacks before they occur. This proactive approach allows businesses to take immediate action and prevent chargebacks from happening, ultimately reducing the overall number of chargebacks and saving money.
During the webinar, you will learn about the many benefits of using MiDiGator, including:
Our team of experts will also be available to answer any questions you may have about coreCLEAR and Midigator. Don't miss out on this opportunity to learn how coreCLEAR and Midigator can help your business streamline chargeback management and improve profitability.
To register for the webinar, please click on the following link. We look forward to seeing you there.
KEEP SCROLLING FOR MORE WHAT'S NEW
We are pleased to announce an integration with Otter Waiver. Otter Waiver is the only digital waiver and participant management software designed specifically for the outdoor industry. With Otter, save time, money, and trees. We will be hosting a free webinar on March 14th at 1:00PM, so be on the lookout for more information in the next few days. Make sure to save the date in your calendars.
improvement We do listen and some of you didn't like the new Items Screen layout with multiple columns, so we made it your choice. Once you choose a layout we will remember your choice.
improvement Item assemblies now support item variations.
improvement If you are using our bound book module you will no longer be able to add serial numbers directly in the items screen. This is to help prevent mistakes. Instead any serialized item should be received in the Receiving screen or in the Item Assembly screen.
improvement When an inventory location is excluded from the website a tag will be displayed in the inventory and locations tab.
improvement Removed the ability to mistakenly delete a suspended transaction, without first accessing the transaction.
new feature Added a Detailed item fulfillment report that shows what items in open orders were fulfilled and the dates of fulfillment.
This report will only show information if you are using coreSTORE to manage your back orders/special orders and updating the fulfilled column. If you are not familiar with how coreSTORE can manage your back orders and special orders, please watch the video below.
improvement Added manufacturer part number to the Purchase Order printout/email.
improvement You can now search using the prefix and sale id (e.g. pos1001), this is helpful when scanning a bar code of the transaction id.
improvement County field will no longer accept USA or United States as an entry.
improvement Added option of Other to background check for states not using NICS or any of our other options to prevent the expired status in the manage 4473 screen.
improvement 4473 PDF: PDF generation improved to support special characters.
improvement Added missing question numbers in 4473 instruction dialog.
improvement Removed the date picker from the birthdate field. Using a date picker to select a birthdate is time consuming and a pain. Much quicker to type in your birth date.
improvement Current date is now used for signing section B similar to section D.
If you haven't subscribed to our Youtube Channel please click the link below, subscribe and also click the bell icon to get notified when we publish a new video. Our goal this year is to significantly increase the number of videos we are publishing. We currently have just under 200 videos with nearly 50,000 views. Most of our videos are instructional product related videos, and a few are amusing.
Our latest coreCAST is about customer service which is SO IMPORTANT for us. Our goal is to meet and exceed your expectations. We know it's been tough lately, we are adding more staff and if you know someone that you think would be a great addition to our team, please have them email me their resume directly to: ezra.weinstein@coreware.com.
We have many new customers so I wanted to let everyone know how we address bugs. Wait...did we just say bugs? Yes BUGS! EVERY SOFTWARE APPLICATION has bugs. It's the nature of the beast. The more features a software application has, the more bugs it has. Our goal is always to squash those pesky bugs, but sometimes that's easier said than done. The hardest bugs to squash are the ones that we cannot recreate.
Typically we categorize bugs based on priority. Any urgent bugs are fixed and deployed ASAP, we do not wait for our regular update cycle. We are fixing bugs every day, we don't list the bugs we fixed because many bugs are unique to a particular customer, and many are not experienced by most users. But rest assured, we are always at work addressing these bugs. Keep in mind, the longer it takes us to fix a bug, the more users report it, and the more tickets come in which of course frustrates our customer service team.
Always remember - WE ARE NOT THE ENEMY! We are doing our best, and a problem that affects you, affects us too, an issue that costs you time and money has the same exact effect on us. We are in this together and our entire goal is to make your lives easier. Please keep that in mind and PLEASE be patient with us.
Are you still using Mailchimp or a simple email campaign program? We call coreILLA the Mail Chimp Killa for a reason. If you haven't already looked at coreILLA please visit: www.coreilla.com. coreILLA offers a powerful and complete marketing platform which will absolutely help you grow your business. With an integration into coreSTORE this platform is a must have tool for your business. One of our customers attributes a 40% rise in sales to coreILLA. If you are interested in learning more please book a demo with our team and they will walk you through the benefits of coreILLA.
new feature Search by Product Id
You can now search by product id in the suspended sale screen.
improvement Customer Suffix
The customer suffix has been added to the sale screen. Making it easier to identify your seniors from your juniors.
exciting! New Layout
So many fields for items, we decided it's time to reduce the scrolling and show more information on the screen. You will see the item screen now has three columns of fields all organized into nice and logical sections. We hope you like it!
improvement Detailed Sales Report Enhancement
The detailed sales report can now show all sales that are trade ins.
improvement Detailed Sales Report Now Shows Reason Codes
The detailed sales report is now showing reason codes.
Easier Integration
We have enhanced the integration with Smartwaiver so it's a lot easier to setup the integration and requires less steps.
exciting! Variations
Variations in coreSTORE will now properly create variations in coreFORCE and/or coreFIRE.
exciting! Loyalty Points
Loyalty points have been integrated between coreSTORE and your online store (coreFORCE/coreFIRE). So points can be earned at the store and online, and the same points can be redeemed on both.
improvement New Warning Message
In Section C, when saving or submitting, show a confirm dialog if the Types in Question 24 don't correlate to the Types found in Section A.
improvement Bound Book Move
When moving a boundbook record to a different group we now dispose the record and create a new acquisition record. The reason for this is to prevent gaps in bound book id field.
new feature Import from FastBound
If you are a new customer and need to import your boundbook records from Fastbound, you don't need to wait on our team anymore. You can quickly import your records from Fastbound with one click. The video below will show you how:
We hope everyone had a wonderful holiday season and a very Happy New Year. We are done with our code freeze and now it's time for an update. It's going to be an exciting year and we have lots of exciting developments. Before we delve into the updates, there are a few announcements to make.
Shot Show is coming up next week and we hope to see you there. Stop by to get some coreFFEINE, talk to our team, learn about new products and get some really cool patches. We will be in the Caesar's Forum at booth #72627.
Our customer appreciation dinner is being held Thursday January 19th in Vegas between 7:00PM and 9:00PM. There are a few spots open (but not many). If you haven't RSVP'd, please click on the image below. We hope to see you there.
exciting! Subscriptions
Do you offer any memberships in your retail store? You can now set up subscription items in coreSTORE and sell them at the register. Selling subscription items requires coreCLEAR, and the feature needs to be activated by our support team. Please submit a support ticket if you would like this feature activated.
new feature Use Serial Number Cost
For serialized items, by default coreSTORE uses the actual cost of the individual serial number. A new configuration option under Company Settings->Sales has been added to let you choose whether the cost should be pulled from the individual serial number or pulled based on average cost or standard cost depending on how you have the inventory costing set.
new feature Cancel Order Fulfillment Status
When managing fulfillment statuses, you can now choose to cancel an order when a specific status is assigned.
Check the Cancel Order box to cancel the order.
improvement Data Imports
All data imports have been improved to allow large data sets to be imported without needing to break apart the import into smaller files. A progress bar has been added to show the status of the import.
improvement Buyer Assistant New Criteria
If you are not using the Buyer Assistant to better manage your inventory, we highly recommend using it. In this latest update, we added the ability to limit the criteria to show items that are currently in special orders. If you are connected to any distributors, the Buyer Assistant will show what special orders need to be fulfilled along with the item availability in local inventory and distributor inventory.
improvement Buyer Assistant Show Last Year's Sales
In addition to Last Year to Date Sales the Buyer Assistant will now also display the total sales for last year for any item. This will help plan out the year ahead better.
improvement Buyer Assistant Variations
Item variations will now show all the variations of an item (so will the Transfer Assistant, see below).
improvement Payment Portal Improvement
If you are a coreCLEAR customer, your customers can easily pay you online for layaways, open orders, and open invoices. The Payment Portal can easily now be set up to use the merchant credentials from coreSTORE. If you have multiple locations, the online payment will use the merchant credentials for each location.
new feature Open Special Order Report
Under Reports->Sales a new open special report has been added which will allow you to print the open special orders.
new feature Transfer Assistant
Similar to the Buyer Assistant module the Transfer Assistant module allows you to better manage your multi-location inventory, and help determine what items need to be transferred from your warehouse to your stores.
Important The transfer assistant needs to be turned on by our support staff. If you would like to use the Transfer Assistant, please submit a request via our help desk - https://help.coreware.com.
new feature Fractional Quantities
A new Company Setting has been added to allow fractional quantities. This is off by default, so if you need to use fractional quantities make sure to turn this setting on first.
new feature Force Login By Register
Currently, there is a Company Setting - "Require Employee Login Before Each Sale ", this forces the user to log in before each sale transaction, which is helpful if you have multiple users on the same register.
We have now added a feature in the Locations screen that allows you to set that option by register. This is helpful when you don't want all the registers to force a log in before each sale.
improvement Brand Management
In addition to tracking the manufacturer of a product, you can track the brand of a product. Previously there was a constraint on the brands that required the brand to exist in the manufacturer table, this constraint has been removed. You can also now merge brands (like you merge manufacturers).
new feature Item Variants integration with coreFORCE and coreFIRE
If you use item variants in coreSTORE (for tracking apparel or other variations), you can now transmit item variants to your website. Item variants created in coreSTORE will properly be created in coreFORCE and coreFIRE so instead of individual products the user can quickly select the variation they want (for example showing a drop down for size and color).
new feature FFL Update
Updating an FFL in an order in coreFORCE/coreFIRE will be reflected in coreSTORE.