new feature exciting! You can now notify technicians via SMS (text) or Email when they are assigned to a work order.   You can also notify your customer when there is a status change to the work order.

Technician Notifications

In Store Config under the Work Orders section you can specify whether to notify a technician via email or via SMS (text).  in order to use the SMS features you must sign up to www.twilio.com and then enter your credentials on the Locations screen.

Use the Jump To drop down at the top of the store config to quickly jump to any section on the configuration screen.

Once you setup notifications, any time a technician is assigned to a work order the technician assigned to the ticket will be notified.

Customer Notifications

Customers can be notified when the status of a work order has been changed.  For each work order status, you can choose whether you want the customer to be notified and how they are notified (via text or email or both).